Top Operations & Support Jobs

Evaluates and prioritizes business change requests, elicits and documents requirements, recommends process improvements, coordinates IT releases, supports user acceptance testing, obtains business sign-off, documents system changes, provides training, and leads retrospectives. The role partners with business, technology teams, internal clients, and vendors to deliver system enhancements aligned with operational and strategic goals.

Provides confidential administrative support to vice presidents, directors, and department teams. Responsibilities include calendar and meeting management, correspondence and presentation preparation, file maintenance, budget auditing, expense reports, visitor assistance, travel coordination, and administrative projects. The role requires strong Microsoft Office skills, communication, organization, typing, confidentiality, independent judgment, and customer service abilities.

Administers and maintains Windows-based end-user systems across cloud, on-premises, and remote offices. Provides helpdesk and in-person or remote troubleshooting, manages Microsoft 365, deploys and patches workstations and infrastructure, maintains documentation, manages assets and procurement, and supports IT requirements analysis. The role also contributes to security compliance, process improvements, workload coordination, and team leadership while supporting systems across corporate environments.

Processes interpreting and captioning requests, accurately enters assignment details, matches qualified interpreters, maintains records and availability data, and communicates with customers, Deaf consumers, and interpreters. Provides responsive customer service, explains interpreting policies and accessibility requirements, manages schedule changes, confirms assignments, and supports departmental communications and workflow coordination.

Provides advanced administrative support to faculty and research labs, including calendar management, meeting and travel coordination, expense reporting, file maintenance, onboarding, grant submission documentation, manuscript support, research data entry, purchasing, budget monitoring, and office technology assistance. Serves as a liaison among faculty, research staff, institutional offices, external organizations, visitors, collaborators, and candidates while managing multiple priorities with discretion and limited supervision.

Provides branch banking customer service and teller support, including opening accounts, explaining deposit products, processing transactions, balancing cash drawers, resolving customer concerns, and making appropriate product referrals. Maintains compliance with banking regulations, security procedures, confidentiality requirements, and internal policies while supporting branch staff and adapting to varying schedules.

Research, prepare, photograph, price, list, organize, and fulfill donated merchandise for online sale. Responsibilities include inventory management, order packaging and shipping, listing accuracy, quality control, product presentation, and collaboration with thrift store and production teams. The role requires strong attention to detail, organization, computer proficiency, product research skills, and willingness to learn e-commerce platforms and diverse merchandise categories.

Supports up to three senior executives, including Chief-level leaders, through complex calendar management, scheduling, expense reconciliation, confidential communications, and proactive priority management. Coordinates meetings, events, projects, and workplace experience activities while collaborating with Workplace Experience and People teams. Provides front desk and guest support, anticipates executive needs, resolves conflicts, and operates with discretion and urgency in a fast-paced hybrid environment.

Serves as the primary customer contact, processing orders, responding to inquiries, managing expectations, monitoring order issues, and escalating service risks. Coordinates with Sales, Production Planning, Distribution, and manufacturing teams to support timely delivery and customer satisfaction. Maintains accurate records, communicates professionally by phone and email, and resolves customer needs using CRM systems and office tools.

Audits recorded customer service and sales calls for quality, compliance, documentation, and performance standards. Produces reports, metrics, dashboards, and trend analyses; identifies coaching opportunities, recurring errors, and training needs. Provides constructive feedback, escalates critical violations, verifies Florida recording-consent compliance, and protects sensitive customer and employee information.