The Role
Administers and maintains Windows-based end-user systems across cloud, on-premises, and remote offices. Provides helpdesk and in-person or remote troubleshooting, manages Microsoft 365, deploys and patches workstations and infrastructure, maintains documentation, manages assets and procurement, and supports IT requirements analysis. The role also contributes to security compliance, process improvements, workload coordination, and team leadership while supporting systems across corporate environments.
Summary Generated by Built In
About The Role:
Innovative Defense Technologies (IDT), a leading defense technology company, is seeking a Sr. IT Specialist to be part of our IT team and based out of our Arlington, VA location.
The Sr. IT Specialist will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premises, and remote IDT offices across the United States. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems, and corporate applications and support end user issues.
Clearance & Location Requirements:
- All applicants must be able to obtain/maintain an active Secret U.S. Security Clearance.
- This is an on-site position. Requiring at least 3 days in office, based out of our Arlington, VA location.
Key Responsibilities
What You Will Do:
- Day to day in-person and remote end user support and ensuring tickets are closed in a timely fashion
- Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
- Image, deploy, troubleshoot, maintain end user workstations
- Perform requirements analysis, translating business need into IT resource specifications
- Developing internal and external documentation
- Asset management and procurement
- Provision end user workstations per corporate and end user needs
- Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure.
- Contribute to improvement of administrative and operational processes
- Ensure that all systems are in compliance with industry standard IT security frameworks such as NIST
- Partner with the Helpdesk Team Lead on workload management and team coordination while developing leadership skills
Skills, Knowledge & Expertise
Who You Are (Required):
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering, or equivalent full-time professional experience.
- 5+ years of full-time professional experience in a relevant technology field
- Ability to travel up to 10% of the time, as needed
- Experience with imaging end user workstations
- Experience with enterprise domain/active directory environment
- Experience with ticketing systems
- Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
- Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
- Experience working within Microsoft 365 environments
- Basic network experience – understanding IP and subnetting
- Demonstrated ability to shift from one project to another in an agile work environment
- Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
- Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
What Makes You Stand Out:
- BeyondTrust Remote Support solution
- Zendesk ticketing system
- ManageEngine software suite
- NinjaOne platform experience
- Networking protocol experience (802.11, TCP, UDP, ICMP)
- VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
- Group Policy Management
- Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
- Desire to stay current with industry trends and best practices
- Excellence in technical oral and written communication with peers and non-technical cohorts
- Be capable of working independently, but thrive in a team environment
- Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive
- Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)
- Excellent time management skills
If you see yourself reflected in this role and are excited about the impact you could make, we encourage you to apply! If you know someone who may be a great fit, please feel free to share this opportunity with your network.
Pay Range*: $74,000 - $116,000
This amount may not be reflective of actual compensation that may be earned as pay is dependent on a candidate’s experience, skills, and education. The posted range does not include bonuses, commissions, tips, or other benefits. IDT is often looking to place multiple candidates at various levels. Therefore, more than one pay range has been included, commensurate with experience.
Job Benefits
Why Work at Innovative Defense Technologies (IDT):
IDT is a growing company with a vibrant, entrepreneurial culture. We are headquartered in Arlington, VA with additional offices in Fall River, MA; Mount Laurel, NJ; and San Diego, CA. At each location, our employees work together in a modern, snack-filled, and social office space, designing innovative solutions for our defense industry customers. We offer employees competitive pay and benefits including:
- Generous benefits package
- Competitive PTO
- Paid holidays
- 401(k) with immediate vesting and matching
- 9/80 optional schedule (2nd and 4th Friday off every month)
- Tuition Assistance Reimbursement Program
- Professional Development Resources
- Pre-Tax Commuter Benefits
- Organization-Wide Monthly Tech Connect Events
- Annual Employee Recognition Awards
- Regular Social Events and Catered Lunches
EEO Statement:
IDT is an Equal Opportunity employer.
About
Innovative Defense Technologies (IDT) is a leading defense technology company focused on rapidly delivering mission-critical software and systems solutions to the U.S. government. The company specializes in automation, digital engineering, and enabling the rapid integration of advanced capabilities into complex weapon and combat systems. These essential solutions empower the warfighter to field, operate, and sustain decisive capability at speed and scale. At IDT, our employees are developing advanced mission-critical outcomes by consistently delivering high-quality results, fostering innovation, applying rigorous problem-solving, and effectively collaborating across multifaceted teams and stakeholders. Grounded in these competencies, IDT translates complex customer priorities into robust software solutions.
Skills Required
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or equivalent professional experience
- 5+ years of full-time professional experience in a relevant technology field
- Ability to obtain and maintain an active Secret U.S. security clearance
- Ability to travel up to 10% of the time
- Experience imaging end-user workstations
- Experience with enterprise domains and Active Directory
- Experience with ticketing systems
- Experience troubleshooting end-user issues in person and remotely
- Extensive Windows and Linux operating system configuration and administration experience
- Experience with Microsoft 365 environments
- Basic networking knowledge, including IP addressing and subnetting
- Ability to work across projects in an agile environment
- Ability to communicate technical approaches within project teams, including presentations
- Experience with cloud environments such as Amazon Web Services and Microsoft Azure
- Experience with BeyondTrust Remote Support
- Experience with Zendesk
- Experience with ManageEngine
- Experience with NinjaOne
- Networking protocol experience with 802.11, TCP, UDP, and ICMP
- VMware, AWS, Azure, Security+ or A+ certifications, or equivalent
- Group Policy Management experience
- Requirements and specifications development during solution discovery
- Strong technical oral and written communication skills
- Ability to work independently and collaboratively
- Analytical, ownership, urgency, and drive
- Ability to meet established service-level agreements in a fast-paced environment
- Excellent time management skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
WHO WE ARE Innovative Defense Technologies -IDT- provides automated software testing, data analysis, and cybersecurity solutions for the DOD's mission-critical systems. Using patented Automated Test and ReTest (ATRT) technology, we support the entire software testing lifecycle from component testing, to system integration and testing, to the analysis of results. Our automated test and analysis solutions enable the rapid update and delivery of large, complex systems. Our technologies offer: -Rapid system configuration assessment and validation -Repeatable, consistent testing, analysis and reporting -On-demand regression tests in response to cyber threats -Statistical rigor in test and analysis -Reduced time and manpower At IDT, we work closely with our customers to tailor our products to support their systems and meet their goals. IDT has the expertise, strategies and processes in place to provide an automated solution for your next project. Let us help you dramatically accelerate test execution time, expand test coverage and improve software quality. OUR MISSION Our mission is to enable new software capabilities to be fielded faster and more affordably by reducing the amount of time and the cost spent on software testing. Through the use of our software testing technology, IDT is changing the way testing is being done for large, complex, software systems.
