Top Operations & Support Jobs

Serves as the primary customer contact, processing orders, responding to inquiries, managing expectations, monitoring order issues, and escalating service risks. Coordinates with Sales, Production Planning, Distribution, and manufacturing teams to support timely delivery and customer satisfaction. Maintains accurate records, communicates professionally by phone and email, and resolves customer needs using CRM systems and office tools.

Audits recorded customer service and sales calls for quality, compliance, documentation, and performance standards. Produces reports, metrics, dashboards, and trend analyses; identifies coaching opportunities, recurring errors, and training needs. Provides constructive feedback, escalates critical violations, verifies Florida recording-consent compliance, and protects sensitive customer and employee information.

Manages customer order-to-cash activities, including order entry, pricing and availability validation, order blocks, confirmations, invoicing, and delivery coordination. Oversees import and export shipments, customs documentation, freight coordination, and corrective actions for delays. Supports customer materials records, collections, overdues, sample coordination, and complaint entry while collaborating with supply chain, sales, logistics, plants, warehouses, and customers.

Provides day-to-day office administration, including answering communications, coordinating meetings, organizing files and supplies, assisting visitors, communicating policies, and supporting executives with travel, expenses, and correspondence. Requires strong organizational, communication, multitasking, and attention-to-detail skills, along with proficiency in Microsoft Office 365, Adobe Acrobat, and common office equipment.

The Enterprise Solutions Manager drives operational excellence and client success through strategic analysis, process optimization, and project management, collaborating with various teams to deliver AI solutions.

Leads and coaches Executive Directors across a portfolio of five to six chapters. Provides executive development, strategic guidance, performance accountability, and support for financial sustainability, community impact, member experience, fundraising, partnerships, staffing, and operational excellence. Collaborates with national teams and the Vice President to address risks, allocate resources, and strengthen the broader chapter network. This fully remote role requires overnight travel several times per year for offsites, leadership sessions, donor meetings, and organizational events.

Provides in-house IT support by installing, configuring, maintaining, upgrading, and troubleshooting workstations, hardware, peripherals, servers, and network connectivity. Responds to end-user issues, performs on-site diagnosis and repairs, maintains equipment inventories and technical documentation, applies approved patches and hotfixes, and supports IT operations in a manufacturing plant environment. Also provides user training and recommends hardware and system improvements.

Lists donated products on online marketplaces by researching, photographing, describing, pricing, labeling, and storing items. Processes incoming merchandise, provides customer service, enters data, picks and packs orders, selects shipping materials, and maintains accurate documentation. The role requires meeting productivity and sales-through goals, maintaining a safe and organized warehouse, and occasionally supporting retail locations. Weekend and evening work may be required.

Processes FOIA requests involving law-enforcement video and electronic records. Downloads, reviews, edits, and redacts body-camera and in-car footage; exports files while preserving evidence integrity and chain of custody. Maintains records, logs, reports, and related documentation, provides courteous customer service, protects confidential information, and maintains focus while viewing potentially disturbing material.

Provides entry-level IT help desk support for Windows, Microsoft 365, devices, accounts, peripherals, and branch networking. Responsibilities include ticket troubleshooting and documentation, laptop deployment with Intune and Autopilot, account administration, inventory maintenance, cabling and Meraki support, knowledge-base updates, and escalation. The intern will complete and present a small IT project while developing experience in enterprise systems administration, networking, security practices, and professional user support.