Top Operations & Support Jobs

Supports automotive clients through customer program management, data processing, quality assurance, reporting, troubleshooting, documentation, and process improvement. Uses SQL and Excel to investigate data issues and fulfill ad hoc reporting needs. Maintains program procedures and Confluence documentation, coordinates communications and initiatives, resolves exceptions, and assists with program launches. Collaborates with client services and internal teams while training stakeholders on tools and processes.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.

Owns North American commercial systems, including Elastic B2B and Salesforce, while governing data, processes, catalog readiness, customer setup, and cross-channel planning inputs. Partners with Demand and Supply Planning, Sales, E-commerce, DTC, IT, and vendors to improve system alignment, data quality, forecasting visibility, and operational execution. Leads cross-functional initiatives, requirements, testing, governance, continuous improvement, and executive communication across wholesale, e-commerce, and direct-to-consumer channels.

Presents and co-hosts virtual lessons for teachers and students, supports learner engagement, troubleshoots Zoom, Teams, and studio technology, coordinates lesson kit inventory and shipping, and maintains accurate administrative records. The role also requires learning lesson content, completing certifications, coordinating studio assignments, communicating with teachers and university staff, and ensuring live lessons meet departmental standards.

Supports Escrow Officers with administrative and documentation tasks for real estate transactions. Prepares and submits closing documents, verifies transaction information, manages HOA, tax, title, survey, and payoff materials, updates clients and agents, maintains organized records, and follows company and Texas Department of Insurance requirements. The role also requires phone support, confidentiality, post-closing assistance, ongoing training, and maintaining an active Notary Public commission.

Provides administrative support for a sales and service office by answering phones, greeting visitors, managing mail and documents, supporting purchasing, distributing work orders, scanning packets, coordinating office equipment service, and completing routine office tasks. Requires strong organization, attention to detail, professional communication, and proficiency with Microsoft Word, Excel, and PowerPoint.

Provides administrative, operational, and customer service support for account services. Processes customer account changes, benefit summaries, information requests, and documentation; researches and resolves inquiries; maintains accurate account records; collaborates with account managers and cross-functional teams; supports reports, presentations, open enrollment meetings, and process improvements. The role requires clear communication, strong organization, attention to detail, and proficiency with Microsoft Office and AI productivity tools.

Manages sponsored research proposal submissions, including compliance reviews, budgets, subrecipient coordination, sponsor negotiations, certifications, and deadline tracking. Supervises 4–8 Proposal Analysts, prioritizes workloads, provides training, maintains proposal databases, and advises faculty and administrators on federal, state, institutional, and sponsor requirements. Leads process improvement and ensures proposal data accuracy and final submission approval.

Leads the global services operations function supporting training and advisory delivery across North America, EMEA, and APAC. Responsibilities include capacity planning, scheduling, delivery lifecycle management, KPI and financial reporting, quality programs, client experience, process improvement, systems adoption, automation, and building a new distributed operations team. The role partners with Finance, Sales, Product, Content, and regional delivery teams while driving scalable, consistent, and profitable service execution.

Manage customer communications between sale and activation, including onboarding, underwriting requirements, monitoring-data verification, installation scheduling, billing accuracy, and issue resolution. Coordinate with sales, field operations, and underwriting teams while providing accurate product, pricing, promotion, and discount information. Conduct inbound and outbound calls, address customer concerns, and ensure timely installation approvals and customer satisfaction.