Top Operations & Support Jobs

Lead the HIVE operations focused on empowering small businesses and startups. Manage grant programs, execute marketing campaigns, and oversee partnerships to foster economic growth.

The GTM Systems Lead will design and optimize AI-powered workflows and manage GTM tools to enhance revenue operations and efficiency.

Serve as primary customer contact to resolve inquiries via calls and email, troubleshoot issues, document interactions in the CRM, collaborate with internal teams, and provide feedback to improve products and workflows. Maintain strong product knowledge and de-escalation skills.

Provide remote executive support including calendar and travel management, call/email screening, briefing prep, vendor and project deadline tracking, document preparation, CRM data entry, and ad hoc administrative tasks.

Partner with the Founder to build and run company operations: translate vision into plans, lead hiring and training, create SOPs and KPIs, manage performance and escalations, oversee cross-functional leaders, and deliver projects on time while protecting quality and scaling service operations.

Escalation point for Level 1 tickets: diagnose and resolve complex Windows, M365, software, hardware, and network issues. Use ConnectWise Manage and Automate for ticketing and monitoring, perform occasional on-site client visits, participate in rotating on-call, document thoroughly, and collaborate to improve processes and client outcomes.

Lead RevOps engagements for trades clients: run discovery, build strategy, and execute HubSpot and field-service system implementations. Manage client relationships, translate technical operations for non-technical owners, build playbooks, and apply AI automations to improve revenue processes.

Right-hand to the CEO owning operations across events, marketing, people, legal, and executive support. Runs conferences end-to-end, manages CEO calendar and briefings, coordinates onboarding and HR/payroll systems, oversees contract pipeline and e-signature workflows, and keeps internal communication and follow-ups on track.

Provide 1st-tier desktop support for employees and clients, troubleshoot Windows and macOS systems, manage account provisioning and file-sharing environments, collaborate with international teams and 3rd parties, and support AV/media solutions including Avid systems to maintain high availability and performance.

Support claims staff by setting up and administering workers' compensation claims, processing mail and payments, maintaining files and diary entries in the claims system, preparing forms and reports, and assisting examiners with telephone communications.

Manage complex workers' compensation claims: investigate compensability, establish reserves, authorize payments, coordinate with case managers and attorneys, manage subrogation and litigation, negotiate settlements, report to carriers, support return-to-work and cost-containment, and maintain regulatory compliance and customer communications.

Manage complex workers' compensation claims end-to-end: investigate compensability, set reserves, coordinate case management and return-to-work, handle subrogation and litigation, negotiate settlements, report to carriers, and maintain regulatory compliance while delivering strong customer service.