Top Operations & Support Jobs

Participate in a 12-week remote-first internship supporting projects across functions such as compliance, risk, finance, legal, marketing, product, security, strategy, and talent. Interns collaborate with mentors, conduct research, prototype solutions, contribute to planning and sprint cycles, improve documentation and processes, and present project outcomes to Circle leaders and peers.

Provides complex administrative, logistical, and operational support to Legal Department leadership. Responsibilities include calendar and correspondence management, litigation mailbox triage, legal document organization, directed legal research using Westlaw, confidential information handling, event coordination, expense and legal spend reporting, onboarding support, matter management, and document system administration.

Provides administrative and data support for functional areas or business units. Responsibilities include collecting, verifying, analyzing, and reporting information; preparing reports, timelines, presentations, and correspondence; improving workflows; and communicating functional processes. Requires 3–5 years of administrative support experience and eligibility for a U.S. Secret clearance and Special Program Access.

Provides advanced administrative support to the Chief Transformation Officer by managing schedules, communications, correspondence, reports, and confidential information. Acts as an intermediary with internal and external stakeholders, prepares business documents, supports junior administrative staff, and resolves administrative challenges through creative problem-solving.

Leads enterprise major incident and problem management, coordinating high-severity response, war rooms, escalations, service restoration, root cause analysis, post-incident reviews, corrective actions, governance, reporting, and resilience improvements. Partners with technology, cybersecurity, vendors, and business teams to reduce recurring disruptions, maintain playbooks, ensure SLA and regulatory alignment, and improve operational readiness.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Provide production support and platform stability for Caterpillar’s AWS-based autonomy platform. Manage incidents from triage through resolution, coordinate technical fixes across engineering and support teams, conduct root cause analysis, maintain operational runbooks, monitor cloud services, and improve reliability and operational readiness. The role also supports automation, API troubleshooting, CI/CD issue tracing, knowledge transfer, and stakeholder communication.

Evaluates customer care calls and emails against QA standards, scores interactions, provides coaching, identifies process gaps, resolves escalated concerns, and recommends workflow improvements. The role partners with Customer Care leadership and Learning and Development to improve representative performance, customer satisfaction, engagement, and overall service quality. It is full-time onsite in Santa Ana, California.

Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.

Leads a 10–15-person billing client service team, overseeing daily operations, workload allocation, service quality, escalations, staffing, coaching, and performance. The manager analyzes trends and customer feedback, implements corrective actions, maintains consistent workflows, communicates risks and performance to leadership, and partners across departments to resolve complex billing issues and improve client experience.