Top Operations & Support Jobs

Supervises a customer service team supporting policyholders and agents with billing and policy questions. Responsibilities include coaching, onboarding, performance management, hiring support, workload and productivity analysis, reporting, customer service quality oversight, staffing analysis, billing system ownership, vendor-site access, and leading improvement initiatives. The role also assists with customer service production duties and requires occasional travel for training, leadership development, meetings, and business functions.

Serve as the Fairfax office’s first point of contact by welcoming visitors, managing calls, coordinating meeting rooms, processing mail and deliveries, maintaining shared spaces, and providing administrative support. Assist with client document preparation, proofreading, billing support, supplies, facilities coordination, and tax-season activities. The role requires professionalism, organization, discretion, dependable office coverage, and occasional overtime.

Support the CEO across two companies by managing his inbox, calendar, correspondence, meeting preparation, follow-ups, travel, events, expenses, and logistics. Build systems, workflows, trackers, templates, and automations to improve executive effectiveness. Conduct rapid research and analysis, represent the CEO with discretion, and coordinate with senior leaders, government partners, funders, investors, and clients.

Manages customer communications, including inbound inquiries, billing questions, service scheduling, appointment confirmations, satisfaction calls, and overdue payment collection. Maintains customer accounts and may support reporting, accounts payable, human resources paperwork, and payroll processing. Provides professional customer service while handling high call volumes and administrative responsibilities.

Provides administrative support for the litigation docketing department, including setting up and closing matters in docketing software, maintaining case lists, circulating reports, compiling metrics, cleaning data, documenting meetings, organizing department materials, and supporting technology upgrades. Performs light docketing duties and additional projects while meeting strict deadlines and maintaining accuracy, professionalism, and adaptability.

Provides second-level technical support for corporate users and long-term projects. Responsibilities include IT hardware and software installations, moves, additions, and changes; SCCM software deployment; troubleshooting laptops, printers, mobile devices, peripherals, networks, VPNs, email, and messaging services; incident and ticket management within ITIL and Agile environments; documentation; and collaboration with internal teams to resolve issues while meeting SLAs and service-quality expectations.

Leads Sales and Marketing Operations across the full acquisition funnel, including attribution, forecasting, pipeline management, systems strategy, data governance, reporting, and AI-driven automation. Partners with Sales, Marketing, Business Development, Deal Desk, Finance, and executive leadership to improve conversion, productivity, revenue predictability, and operational scalability. Owns technology roadmaps, Salesforce integrations, performance measurement, territory and capacity planning, and cross-functional change initiatives while managing one direct report.

Coordinates undergraduate nursing clinical education processes, including placements, schedules, onboarding, compliance documentation, evaluations, student and instructor communications, and clinical-partner coordination. Maintains records and affiliation agreements, monitors capacity and student progression needs, supports accreditation and regulatory reporting, and contributes to procedures, orientations, and continuous improvement activities.

Coordinates executive calendars, travel, meetings, agendas, action items, and communications. Supports recruiting logistics, candidate communication, People team events, culture programming, and company offsites. Manages vendor coordination, expenses, process documentation, research, and other operational projects while identifying ways to improve company operations. The role requires discretion, urgency, independent prioritization, and collaboration across leadership, Growth, and People teams.

Provides field-based operating room and sterile processing support for Stryker and third-party surgical equipment. Responsibilities include equipment setup, intraoperative troubleshooting, instrument reprocessing, case-cart staging, inventory management, documentation, staff education, and basic maintenance. The role requires rotating, on-call, overnight, and weekend availability, physical capability to handle equipment, occasional travel, and CRCST certification within six months.