Top Operations & Support Jobs

Provides executive administrative support to the Global Group Head of Strategic Policy, managing complex calendars, meetings, travel, correspondence, expenses, records, and office operations. The role requires anticipating executive needs, coordinating internal and external stakeholders, supporting budgeting and financial tracking, and handling sensitive information with sound judgment. Experience supporting senior leaders in government affairs, public policy, Congressional offices, banking, or regulatory organizations is valued.

Provides first-line IT support across office and manufacturing environments. Responsibilities include configuring laptops and peripherals, troubleshooting Windows and Microsoft 365 applications, resolving account and connectivity issues, supporting SQL Server queries and reporting, documenting procedures, escalating complex issues, and improving IT processes. The role requires direct end-user support, occasional manufacturing-floor work, adherence to safety requirements, and flexibility during production or business-critical periods.

Process time-sensitive customer orders and requests from entry through completion. Provide support by phone and email, resolve order issues, manage returns and warranty claims, document interactions in CRM tools, and use ERP systems. Verify order accuracy, meet service-level agreements and quality metrics, gather reporting data, and collaborate with sales, operations, marketing, IT, and finance. The role requires strong communication, organization, multitasking, and basic product and software knowledge.

Provides first-line IT support for hardware, software, network, printer, mobile device, and Microsoft 365 issues. Manages helpdesk tickets, user accounts, onboarding and offboarding, equipment deployment, endpoint access, inventory, software updates, and technical documentation. Troubleshoots workstation and peripheral problems, escalates complex issues, supports security practices, and collaborates with internal teams and vendors to deliver effective employee technology support.

Coordinates rental vehicle, property damage, and general liability claims. Reviews incident reports, police reports, witness statements, repair quotes, and supporting documentation to determine responsibility. Communicates with sites, managers, associates, vendors, partners, and carriers; routes approvals and paperwork to accounts payable. Tracks claim costs and safety KPIs, identifies trends and risks, and escalates issues appropriately.

Manages technical production for live sports, entertainment, and corporate events, overseeing audio, video, lighting, broadcast control rooms, LED displays, and technical crews. Responsibilities include recruiting and scheduling technicians, coordinating event execution, maintaining AVL assets, troubleshooting live failures, managing budgets and inventory, overseeing system upgrades, and ensuring safe, show-ready operations. The role requires extensive live AVL experience, technical expertise across broadcast, audio, lighting, and streaming systems, and flexibility for nights, weekends, holidays, and on-site event work.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides technical support through phone, email, chat, ticketing, and remote channels. Troubleshoots Windows, IGEL, Microsoft 365, hardware, virtual desktop, access, and business application issues. Maintains incident ownership, documents resolutions, develops knowledge-base content, assists with onboarding and account administration, and uses PowerShell to improve operational efficiency. Participates in escalations, major incident response, rotating Saturday coverage, and occasional after-hours support.

Supports Workday HCM as the functional subject matter expert, configuring workflows, resolving user issues, maintaining security roles, developing reports, analyzing data integrity, and improving business processes. Partners with stakeholders on upgrades, testing, implementations, documentation, training, and system enhancements. Maintains operating procedures and ensures compliance with regulatory, confidentiality, and college governance requirements.

Coordinates employee training schedules, sends reminders, tracks attendance, certifications, and completion records, reschedules missed training, reviews related timesheets, monitors expiring certifications, and communicates training updates to stakeholders and management. Maintains accurate documentation, confidentiality, compliance with company and state policies, and professional service standards.