Top Operations & Support Jobs

Handles inbound calls and outbound follow-ups for Kia vehicle concerns, including warranty coverage, repairs, service campaigns, connected technology, and dealership issues. Provides empathetic troubleshooting, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and manages CRM and web-based tools in an onsite contact center.

Manage and improve IT asset and configuration management processes, CMDB data quality, governance, and ServiceNow capabilities. Ensure compliance with ITSM standards, regulations, and internal controls. Develop KPI dashboards, analyze performance metrics, recommend improvements, and present findings to stakeholders. Partner with global technology teams across North America, Europe, and Asia-Pacific to improve service visibility, operational reliability, and asset data integrity.

Manage and enhance NBCUniversal’s HR technology portfolio, focusing on SuccessFactors Recruiting and Onboarding. Gather requirements, configure applications, create reports, perform testing, support users, adopt vendor releases, and manage governance activities. Collaborate with HR partners, vendors, IT, engineering, and geographically distributed teams on projects, integrations, automation, security, and system optimization. Provide hands-on SAP HCM and SuccessFactors support, including after-hours deployments, upgrades, data corrections, and patching.

Support company founders by managing complex calendars, meetings, travel, priorities, follow-ups, personal errands, and administrative workflows. Coordinate leadership and external partners, improve processes, oversee NYC office needs, liaise with building management and vendors, maintain supplies, and assist with events and ad hoc operational tasks. The role requires discretion, strong organization, proactive judgment, and an NYC hybrid work schedule with three in-office days weekly.

Supports operational excellence and AI transformation initiatives through process improvement, data analysis, project and change management, documentation, stakeholder collaboration, and AI use-case evaluation. The intern helps identify efficiency opportunities, measure business outcomes, develop enablement materials, and contribute to business transformation across teams.

Provides advanced technical support for hardware, software, networking, operating systems, mobile devices, Linux, audio/visual systems, and executive users. Diagnoses complex issues, manages support requests, documents resolutions, and collaborates on escalations. Leads and mentors technical support personnel, manages IT projects, configures and maintains systems, and delivers customer-focused assistance. The role also requires ongoing technical development and support for specialized IT environments.

Provide bilingual English and Spanish client support through phone, chat, and email. Resolve account, platform, technical, and treasury inquiries; educate customers; troubleshoot issues; manage customer data in Salesforce; collaborate with trade desk, technical support, and compliance teams; communicate product feedback; help update policies; and beta test software releases.

Leads a distributed team processing mandatory and voluntary corporate actions across multiple platforms. Oversees workflows, SLAs, controls, reconciliations, escalations, audit readiness, vendor and client relationships, and process improvements. Partners with Product and Engineering on automation and platform enhancements, manages staffing and performance, develops team leadership, and reports on operational metrics, risk, incidents, and resourcing. Requires extensive corporate actions or securities processing experience, people leadership, change management, and Series 7 and Series 99 licenses.

Provides onsite desktop and technical support for a New York office, administers Microsoft 365, Entra ID, Intune, and access policies, and manages employee onboarding and offboarding. Analyzes recurring support issues, creates documentation, automates workflows, supports conference room technology, and promotes AI tool adoption through training and runbooks. The role requires strong communication, customer service, discretion, and a systems-oriented approach.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.