Top Operations & Support Jobs

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Provide strategic, proactive support to two VP-level leaders in Growth, managing calendars, rhythms, events, travel, expenses, cross-functional coordination, AI-driven automation, process improvements, and culture/engagement initiatives while handling confidential information.

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

The Senior Procurement Manager oversees sourcing and managing hardware procurement, negotiates contracts, and collaborates with engineering and finance teams on vendor engagements and strategies.

Provide operational and client-facing support for fintech clients by processing daily workflows, identifying and implementing process improvements, analyzing operational data and preparing reports, escalating critical issues, and collaborating across teams to resolve client and processing challenges while enhancing service delivery and client satisfaction.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

Supervise a call-center customer service team, manage daily operations and workloads, coach and develop staff, handle escalations, monitor performance and SLAs, and collaborate cross-functionally to improve processes and customer satisfaction.

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

Perform preventative maintenance and repairs on facility infrastructure, ensuring compliance with safety standards, and coordinating needs with management. Requires mechanical troubleshooting and various maintenance skills.