Top Operations & Support Jobs

Support company founders by managing complex calendars, meetings, travel, priorities, follow-ups, personal errands, and administrative workflows. Coordinate leadership and external partners, improve processes, oversee NYC office needs, liaise with building management and vendors, maintain supplies, and assist with events and ad hoc operational tasks. The role requires discretion, strong organization, proactive judgment, and an NYC hybrid work schedule with three in-office days weekly.

Supports operational excellence and AI transformation initiatives through process improvement, data analysis, project and change management, documentation, stakeholder collaboration, and AI use-case evaluation. The intern helps identify efficiency opportunities, measure business outcomes, develop enablement materials, and contribute to business transformation across teams.

Provides high-level administrative and operational support to the Chief Technology Officer and international leadership team. Responsibilities include managing complex calendars, coordinating domestic and international travel, preparing expense reports, processing invoices, drafting documents and presentations, recording meeting notes, coordinating leadership events, maintaining records, and leading special projects. The role requires proactive communication, confidentiality, strong organization, and flexibility to support global business hours.

Provides advanced technical support for hardware, software, networking, operating systems, mobile devices, Linux, audio/visual systems, and executive users. Diagnoses complex issues, manages support requests, documents resolutions, and collaborates on escalations. Leads and mentors technical support personnel, manages IT projects, configures and maintains systems, and delivers customer-focused assistance. The role also requires ongoing technical development and support for specialized IT environments.

Provide bilingual English and Spanish client support through phone, chat, and email. Resolve account, platform, technical, and treasury inquiries; educate customers; troubleshoot issues; manage customer data in Salesforce; collaborate with trade desk, technical support, and compliance teams; communicate product feedback; help update policies; and beta test software releases.

Leads a distributed team processing mandatory and voluntary corporate actions across multiple platforms. Oversees workflows, SLAs, controls, reconciliations, escalations, audit readiness, vendor and client relationships, and process improvements. Partners with Product and Engineering on automation and platform enhancements, manages staffing and performance, develops team leadership, and reports on operational metrics, risk, incidents, and resourcing. Requires extensive corporate actions or securities processing experience, people leadership, change management, and Series 7 and Series 99 licenses.

Provides onsite desktop and technical support for a New York office, administers Microsoft 365, Entra ID, Intune, and access policies, and manages employee onboarding and offboarding. Analyzes recurring support issues, creates documentation, automates workflows, supports conference room technology, and promotes AI tool adoption through training and runbooks. The role requires strong communication, customer service, discretion, and a systems-oriented approach.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Two-year rotational leadership program for recent graduates, providing hands-on experience across gaming operations, finance, supply chain, production, accounting, FP&A, audit, and related business functions. Participants complete projects, develop analyses, collaborate with leaders, attend development workshops, and build cross-functional business knowledge. Successful participants may transition into roles aligned with their skills and career goals.

Manage and secure the company's cloud, SaaS, identity, endpoint, network, and security tooling within an ITIL framework. Lead Zero-Trust and IAM initiatives, administer macOS-heavy endpoints (JAMF, SentinelOne), modernize network infrastructure (Meraki/SD-WAN), support SIEM, ensure compliance (ISO 27001, SOC 2), mentor junior staff, and drive lifecycle and remediation efforts.