Top Operations & Support Jobs

Leads strategy planning and departmental operations across Development Operations, Portfolio Management, and Biostatistics Data Management. Coordinates leadership forums, annual planning, communications, knowledge management, organizational programs, documentation, workforce planning, governance, and cross-functional initiatives. Drives process improvement, operational metrics, stakeholder alignment, and execution of departmental priorities in a regulated biopharma environment.

Assists with property operations, leasing, resident relations, rent collection, reporting, lease administration, and regulatory compliance. Converts prospects into leases, conducts apartment tours and inspections, processes applications and payments, maintains records, and supports renewals and resident services. Assists the property manager with daily activities, audits, inspections, affordable-housing certifications, and legal documentation. May supervise on-site personnel when the manager is absent.

Provides on-site IT helpdesk support for employees, executives, and laboratory teams. Responsibilities include resolving hardware, software, connectivity, access, and Microsoft 365 issues; supporting meeting rooms and audiovisual technology; managing user and device lifecycles; maintaining endpoints and assets; ensuring endpoint compliance and secure data handling; and coordinating escalations with remote support teams.

Provides onsite and remote Tier I technical support for a corporate client. Responsibilities include managing Zendesk tickets, troubleshooting Meraki networking, Microsoft 365, Intune, Entra, VMware, and Windows Server issues, documenting resolutions, guiding users, and escalating complex problems. The role requires white-glove customer service, strong communication, adaptability, and the ability to work onsite in a high-pressure environment.

Supervises Service Desk and Desktop Support staff, ensuring service levels, technical support quality, customer satisfaction, policy compliance, staffing coverage, and performance metrics. Manages queues, escalations, incident resolution, audits, service transitions, change management, documentation, and continuous improvement. Serves as a final escalation point and coordinates with customers, vendors, and internal support groups.

Oversees REO department operations, supervising staff and ensuring timely disposition of investor-owned properties while minimizing losses. Leads process improvement, performance tracking, training, reporting, compliance, expense control, and asset marketing strategy. Maintains documentation and supports REO supervisors, asset managers, clients, and investors while ensuring adherence to investor guidelines and mortgage servicing requirements.

Conducts field investigations into suspected insurance fraud and misconduct. Responsibilities include scene recreations, traffic-light sequence documentation, witness and claimant interviews, document retrieval, notarized affidavits, wellness checks, unannounced visits, neighborhood canvassing, and detailed evidence-based reporting with timestamped photos or videos. The investigator works independently, travels as needed, and must maintain a vehicle, required insurance coverage, valid driver’s license, and investigative equipment.

Assists with apartment community operations, team leadership, leasing, marketing, resident relations, maintenance coordination, vendor management, budgeting, collections, financial reporting, and property inspections. Supports occupancy and revenue goals, lease renewals, resident retention, employee development, compliance, and emergency response. The role is on-site and requires on-call availability as needed.

Coordinate and file sales and residential-construction documents, maintain timely document flow between sales and corporate offices, provide customer service, and manage retail sales office scheduling and staff coverage. The role requires strong organization, communication, attention to detail, flexibility, and administrative experience, with construction or new-home sales experience preferred.

Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.