Top Operations & Support Jobs

Own and improve product development operations, launch processes, cross-functional workflows, product knowledge, and enablement. Build AI-powered agents and automated workflows, maintain launch visibility, analyze product and customer signals, and provide actionable recommendations to product leadership. Collaborate across Product, Engineering, Marketing, Sales, Customer Success, and Support to improve alignment, efficiency, and operational excellence.

Supports Revenue Operations by sourcing and enriching account and contact data, maintaining data quality, developing sales forecasting and pipeline models, identifying operational inefficiencies, and contributing to process improvements. The role partners with Sales, Marketing, Partnerships, Enablement, Finance, and other teams to optimize go-to-market execution. This is a six-month Northeastern University co-op or internship based in Boston.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.

Handles inbound calls and outbound follow-ups for Kia vehicle concerns, including warranty coverage, repairs, service campaigns, connected technology, and dealership issues. Provides empathetic troubleshooting, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and manages CRM and web-based tools in an onsite contact center.

Manage and improve IT asset and configuration management processes, CMDB data quality, governance, and ServiceNow capabilities. Ensure compliance with ITSM standards, regulations, and internal controls. Develop KPI dashboards, analyze performance metrics, recommend improvements, and present findings to stakeholders. Partner with global technology teams across North America, Europe, and Asia-Pacific to improve service visibility, operational reliability, and asset data integrity.

Manage and enhance NBCUniversal’s HR technology portfolio, focusing on SuccessFactors Recruiting and Onboarding. Gather requirements, configure applications, create reports, perform testing, support users, adopt vendor releases, and manage governance activities. Collaborate with HR partners, vendors, IT, engineering, and geographically distributed teams on projects, integrations, automation, security, and system optimization. Provide hands-on SAP HCM and SuccessFactors support, including after-hours deployments, upgrades, data corrections, and patching.

Support company founders by managing complex calendars, meetings, travel, priorities, follow-ups, personal errands, and administrative workflows. Coordinate leadership and external partners, improve processes, oversee NYC office needs, liaise with building management and vendors, maintain supplies, and assist with events and ad hoc operational tasks. The role requires discretion, strong organization, proactive judgment, and an NYC hybrid work schedule with three in-office days weekly.

Supports operational excellence and AI transformation initiatives through process improvement, data analysis, project and change management, documentation, stakeholder collaboration, and AI use-case evaluation. The intern helps identify efficiency opportunities, measure business outcomes, develop enablement materials, and contribute to business transformation across teams.