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Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Own mid-enterprise account expansion through upsell and cross-sell motions. Develop territory strategies, prospect actively, build pipeline, conduct discovery, align multiple stakeholders, and collaborate with core account executives, sales engineering, business development, RevOps, legal, and customer teams. The role requires exceeding sales and prospecting quotas while managing complex sales cycles and building strong customer relationships.

Provides administrative, fiscal, documentation, and grant support for Title III operations. Tracks requisitions, invoices, purchase requests, travel documentation, budgets, expenditures, equipment, and reporting materials. Maintains accurate grant records, supports audits and monitoring visits, follows up on missing documentation, and communicates with campus departments, vendors, and program stakeholders. The role also assists with scheduling, document preparation, file management, and daily office operations in a primarily remote environment.

Supports sales by designing, implementing, and explaining Axis video surveillance, access control, intercom, and audio solutions. Advises customers, partners, and internal teams on Axis hardware and software, system integration, networking, camera placement, bandwidth and storage, image quality, and video transport. Provides training, presentations, best-practice guidance, and pre-sales technical support while maintaining Axis Experience Center equipment and networks. Travel is expected up to 25%, with occasional work on ladders, lifts, rooftops, and other elevated areas.

Develops and manages referral sources for home health and hospice services, coordinates patient referrals and intake, supports sales-volume goals, contributes to marketing plans and competitive analysis, and promotes organizational services. Maintains relationships with physicians, community leaders, patients, families, and referral partners. Ensures compliance knowledge, documents activities in CRM systems, coordinates education and services, and supports marketing events and program planning.

Reviews and dispositions AML transaction monitoring alerts, investigates suspicious activity using transactional data, KYC records, and open-source research, and determines escalation needs. Maintains auditable case documentation, supports adverse media and PEP screening, identifies fraud and AML typologies, and partners with Engineering to improve monitoring processes. The role also supports AML reporting, controls, policies, procedures, and regulatory change management.

Supports client social media strategy, community management, social advertising, content coordination, social calendars, scheduled post monitoring, performance reporting, trend research, and brand voice development. Collaborates with account and creative teams to deliver content aligned with client objectives, meet deadlines, and improve social media reach and impact. This is a full-time, four-month position with potential extension and advancement.

Coordinates recruiting and onboarding activities, including interview scheduling, candidate communication, pre-employment screening, onboarding documentation, ATS record maintenance, new-hire orientation, employer branding support, and recruitment process improvements. Partners with recruiters, HR, IT, and hiring managers to deliver a positive candidate and new-hire experience while maintaining compliance with employment laws.

Leads and mentors Account Managers while advising commercial insurance clients and managing books of business. Designs and implements insurance programs, evaluates coverage and exposures, prepares proposals and applications, supports renewals and remarketing, explains audit procedures, and coordinates with producers, carriers, and clients. The role manages workflow, resolves complaints and disputes, maintains regulatory and carrier knowledge, and ensures timely, accurate transaction processing.

The Product Manager supports the strategy, development, implementation, and ongoing enhancement of digital healthcare navigation and guidance products. Responsibilities include gathering requirements, coordinating cross-functional initiatives, managing vendors, tracking KPIs, analyzing financial and operational performance, ensuring regulatory alignment, supporting sales and account teams, and identifying product improvement opportunities. The role requires healthcare and health insurance knowledge, strong communication and analytical skills, and experience managing product or business initiatives.