Product Manager, Navigation & Guidance Solutions

The Product Manager, Navigation & Guidance Solutions, supports the development, enhancement, implementation, and ongoing management of innovative healthcare products and solutions designed to improve affordability, quality, member experience, and healthcare outcomes. Specifically, this role will be responsible for developing and managing offerings that support digital navigation, consumer engagement, and guidance within the healthcare journey.

The Product Manager may also support other healthcare offerings across a broad portfolio of products intended to meet evolving employer and market needs, as well as improve affordability, quality, member experience, and healthcare outcomes. Some examples include provider network-based, consumer engagement, and/or financial healthcare solutions (e.g., Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs)).

The Product Manager partners closely with external vendors as well as cross-functional teams including Sales, Network Management, Clinical, Operations, Finance, Actuarial, Marketing, Digital, and Technology to support product strategy, design, implementation, operational readiness, and ongoing enhancement initiatives.

This position is eligible for the Flex persona. We welcome local and out-of-state candidates under a hybrid model: those living within 50 miles of a BCBSMA office (Boston or Hingham) are required to work in office twice a week, while those living farther than 50 miles will work remotely with a requirement to visit the office quarterly. This may change based on business need.

Your day to day

• Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions.
• Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution.
• Serve as a subject matter expert on assigned products.
• Support business case development, KPI tracking, and financial and operational analysis.
• Gather and document business requirements and support solution development for product enhancements or development of new products and services.
• Ensure alignment with regulatory and compliance requirements.
• Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses.
• Contribute to product positioning materials and internal communications.
• Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements.
• Build strong collaborative relationships across teams.

We're Looking for:

• Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems.
• Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management.
• Comfortable independently problem solving and escalating as appropriate for strategic guidance.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate complex healthcare concepts clearly and effectively to all levels.
• Demonstrated initiative and willingness to learn and grow within a product management environment.
• Proficiency with Microsoft Office applications including Excel and PowerPoint.
• Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required.
• Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required.

What You Bring:

• Bachelor’s Degree required.
• 3–6 years of relevant healthcare, product, operations, consulting, or business experience.
• Experience with health insurance products and services.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.