Top Senior Customer Success Jobs in Nashville, TN

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

We are seeking a Customer Success Engineer to manage post-sales relations, ensuring customers maximize Akeyless platform use through technical guidance and support.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Support Emiri client deployments by identifying issues, coaching teams, managing communication, and driving continuous improvement in operations and user experience.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Own post-sale success for strategic healthcare accounts: drive adoption, realized value, governance, and retention. Build executive relationships, create multi-quarter value roadmaps, manage escalations, and orchestrate cross-functional teams to deliver measurable clinical, operational, and financial outcomes.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.