Own the vision, roadmap, requirements, and delivery of conversational AI features. Translate customer feedback, research, and market intelligence into product priorities, PRDs, success metrics, and high-quality experiences. Lead cross-functional teams, coordinate dependencies, support enterprise pilots and go-lives, and guide AI evaluation, testing, telemetry, quality, and performance. Drive capabilities including clarification, multimodal experiences, information collection, feedback intelligence, and error handling across AI orchestrators.

Own the SaaS product lifecycle from research and strategy through roadmap planning, requirements, testing, launches, and commercialization. Analyze user analytics, customer feedback, market research, and competitive insights to prioritize features and guide product direction. Partner with design, engineering, marketing, sales, and support teams to execute releases, communicate product value, and support product-led growth, onboarding, retention, and go-to-market initiatives.