Audit and review facility contracts and billing accuracy across systems, serve as primary contact for contractual billing issues, support acquisitions/transitions, track and correct DDF/IDX/TELCOR billing changes, perform monthly compliance audits, and manage ServiceNow ticketing and billing system operations to ensure accurate facility billing.

The Manager of Payor Policy & IQA oversees billing quality for DME and Oxygen services, manages teams related to payor contracts, audits, and communication with stakeholders, ensuring compliance with healthcare guidelines and timely project completion.