Conduct internal and ad hoc audits of operational and manufacturing processes, identify nonconformities, document findings, and track corrective actions. Analyze quality trends and KPIs, maintain quality records, support external audits and regulatory inspections, provide quality training, and collaborate with operations, engineering, and management on process improvement and safety compliance.

Lead and manage the QA framework and audit program for Agency Operations, ensuring SOP adherence, compliance, and audit readiness. Oversee QA staff, analyze quality data and trends, produce executive reporting, drive root-cause analysis and corrective actions, partner with cross-functional teams to improve processes, and maintain operational risk and quality KPIs.

Audit and review facility contracts and billing accuracy across systems, serve as primary contact for contractual billing issues, support acquisitions/transitions, track and correct DDF/IDX/TELCOR billing changes, perform monthly compliance audits, and manage ServiceNow ticketing and billing system operations to ensure accurate facility billing.