Lead quality assurance activities including developing QA processes, conducting audits and inspections, analyzing quality data, driving root cause analysis and corrective actions, and collaborating with engineering, manufacturing, and supply chain to implement continuous improvement.

Audit and review facility contracts and billing accuracy across systems, serve as primary contact for contractual billing issues, support acquisitions/transitions, track and correct DDF/IDX/TELCOR billing changes, perform monthly compliance audits, and manage ServiceNow ticketing and billing system operations to ensure accurate facility billing.

Lead and manage the QA framework and audit program for Agency Operations, ensuring SOP adherence, compliance, and audit readiness. Oversee QA staff, analyze quality data and trends, produce executive reporting, drive root-cause analysis and corrective actions, partner with cross-functional teams to improve processes, and maintain operational risk and quality KPIs.