Top Operations & Support Jobs

Supports securities trade settlement and investment manager relations by resolving trade and account exceptions, onboarding accounts, maintaining settlement instructions, monitoring cash and security movements, reconciling activity, reviewing documentation, and ensuring operational controls and compliance. Collaborates with investment managers, custodians, and internal teams while contributing to process improvements, system enhancements, and operational projects.

Supervise teller operations and risk controls, deliver excellent customer service, manage teller schedules, coach and develop staff, resolve operational issues, and ensure compliance with banking and Loan Originator regulations.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Manage corporate security operations including office, event, and field security; develop programs and frameworks ensuring physical safety; oversee vendor performance and emergency response initiatives; require extensive experience in multi-office environments and crisis management.

Lead testing strategy and execution across business lines to assess controls, identify gaps, drive remediation, manage complex testing programs, apply risk management, communicate results to senior stakeholders, and manage a team to ensure regulatory and firm policy alignment.

Plans and executes operational activities, establishes priorities and performance measures, manages operating cadences, prepares executive reporting, coordinates stakeholders, maintains action logs and controls, and improves processes. The role also supports communications with borrowers, insurance partners, and risk teams while handling urgent requests and identifying opportunities for AI and automation.

Lead strategy and operations for Customer Experience to scale support without proportional headcount growth. Build CX cost models, design AI-powered deflection and automation, own CX tech stack and vendor choices, redesign service models and sales-to-support handoffs, align forecasts with Finance and Product, run weekly experiments to measure and scale improvements.

Leads business operations and integration support for Boeing Global Services, partnering with executives and cross-functional stakeholders to improve operating models, systems, tools, processes, and project execution. Manages meetings, executive content, data calls, action tracking, and operational tools while leading and developing a high-performing team. Drives continuous improvement, change adoption, and implementation of business best practices in a fast-paced environment.

Leads a middle office credit execution team supporting pre- and post-closing corporate lending activities. Reviews credit approvals, syndicated loan structures, legal documentation, compliance requirements, and booking materials. Manages resources and priorities, partners with front office, risk, legal, compliance, and operations stakeholders, and ensures accurate credit onboarding, booking, and funding. The role also drives controls, procedures, remediation, reporting, talent development, and regulatory compliance.

Manage and develop a middle office team executing pre- and post-closing corporate credit activities. Oversee review of credit approvals, syndicated loan structures, legal documentation, compliance and booking materials. Partner with front office, legal, risk, compliance, and operations to ensure accurate, timely deal execution and strengthen controls, procedures, and reporting.

Supports senior leaders across strategic and operational initiatives, producing analyses, dashboards, metrics, and leadership recommendations. Leads process standardization, change management, resource planning, governance, and cross-functional project execution. Identifies and implements low-code/no-code AI and automation solutions across evidence, sales, marketing, and delivery teams, quantifying their operational and financial impact. The role also delivers special projects involving market exploration, business cases, operational transformation, and go-to-market strategy.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and service improvements. Coaches and develops branch employees, manages staffing and financial resources, supports hiring, resolves escalated concerns, and refers qualified customers to loan-originator team members without taking applications or negotiating loan terms.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Leads multi-site event operations and venue technology support for executive meetings, town halls, hybrid events, earnings calls, board meetings, and enterprise broadcasts. Manages event technology professionals, operational readiness, production workflows, staffing, escalations, service quality, runbooks, training, metrics, and continuous improvement. Coordinates with multimedia engineering, networking, collaboration, vendors, workplace services, communications, and technology teams to deliver reliable, high-quality event experiences.

Leads the firm's derivatives operations function, overseeing futures, options, clearing, allocations, physical delivery, lifecycle events, exceptions, and operational controls. Manages and develops teams, ensures regulatory compliance and risk mitigation, drives automation and process improvements, analyzes performance metrics, leads technology and organizational change, and collaborates with clients, risk, compliance, technology, exchanges, and clearing organizations.

Leads business operations and performance analytics for GM’s Digital Retail Platform. Responsibilities include operational planning, stakeholder meetings, platform metrics, reporting, testing, research, continuous improvement, communications, and dealer and brand engagement. The role drives platform utilization, customer and dealer experience, operational excellence, and strategic business results across GM brands.

Build and maintain revenue reporting, forecasting, dashboards, and KPI infrastructure for sales and success teams. Administer and improve the CRM and sales technology stack, support quota and compensation administration, improve lead routing and pipeline hygiene, run deal desk reviews, and partner with Finance, Sales, Success, and Marketing. The role identifies operational gaps, drives process improvements, and helps leadership maintain a predictable, data-driven go-to-market engine.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Own renewal strategy and operations by translating retention metrics into executive insights, designing forecasting, quoting, and renewal workflows, building governance frameworks and playbooks, improving CRM and renewal-system data quality, and leading cross-functional initiatives with Sales, Finance, Deal Desk, Product, IT, Legal, Customer Success, BI, and RevOps.

Manages business operations through reporting, data analysis, budgeting, forecasting, variance analysis, procurement and payment oversight. Leads a team, maintains data integrity, develops reporting tools, consolidates data sources, improves processes, and communicates business requirements for system enhancements. Requires independent judgment, operational leadership, and a flexible schedule including nights and weekends.

Lead and develop a team of 8–10 field technicians to ensure quality customer service, safety compliance, fleet maintenance, training, on-site inspections, escalations resolution, and performance improvement. Coach technicians, support onboarding and ongoing training, work hands-on as needed, and manage vehicle maintenance and safety standards.

The Senior Manager, BDR Operations & Strategy will execute operational excellence and analytics for pipeline generation, enhance outbound processes, and improve data-driven decision-making across multiple departments.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.