Top Operations & Support Jobs

Evaluates strategic initiatives, conducts market and competitive research, benchmarks business metrics, and supports planning and KPI tracking. The role prepares board and executive materials, dashboards, reports, and investor updates while coordinating inputs across finance, product, data, and operations. It also provides cross-functional support for high-priority workflows, process improvements, and special projects, translating financial and operational analysis into actionable recommendations for leadership.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Oversee daily site operations, employee activities, facility performance, scheduling, and resource allocation. Coach and develop managers and service technicians, address operational inefficiencies, improve customer service and delivery execution, analyze performance data using AI productivity tools, and establish accountability structures supporting future multi-site leadership.

Manages facility operations, employee activity, performance, scheduling, and resource allocation. Coaches and develops managers and service technicians, resolves operational inefficiencies, maintains customer service standards, and aligns site performance with business goals. Uses AI productivity tools and performance data to improve workflows, scheduling, and operational execution while supporting expansion toward multi-site leadership.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Partners with the CTO, VP Engineering, and EPDA leaders to manage executive support, operating cadences, OKRs, vendor spend, procurement, and cross-functional initiatives. The role coordinates calendars, meetings, travel, decision materials, offsites, and follow-through while improving information flow and organizational efficiency. It also project-manages security, privacy, compliance, and audit-readiness efforts and uses AI and automation to streamline operations.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance activities within a bank branch. Supervises, coaches, and develops direct reports; manages staffing and financial resources; supports hiring; resolves customer and employee concerns; and ensures adherence to banking regulations, policies, audits, and escalation procedures. The role also refers eligible customers to SAFE team members for dwelling-secured products without taking applications or negotiating terms.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.

Manage daily Operations Command Center support functions, supervise and develop technical staff, coordinate network problem resolution, maintain performance and process standards, support budgeting and reporting, improve monitoring systems, communicate operational results, and oversee business continuity planning in a 24/7 data center environment.

Leads Airwallex’s global product-led growth operating system, including funnel analytics, KPI frameworks, dashboards, experimentation, campaign measurement, growth technology, and reporting automation. Manages a team spanning growth operations, analytics, experimentation, and systems. Partners cross-functionally to identify conversion opportunities, improve onboarding and activation, evaluate experiments, and scale successful initiatives across a regulated fintech environment.

Leads teller-line operations at a Wells Fargo branch, supervising staff, managing schedules and resources, ensuring customer service, compliance, risk controls, and operational quality. Resolves customer and employee concerns, coaches direct reports, supports hiring and talent development, and escalates issues appropriately. The role also involves customer interactions and referrals related to dwelling-secured products while complying with Loan Originator requirements and banking regulations.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and regulatory compliance at a Wells Fargo branch. Supervises, coaches, and develops direct reports; manages staffing and financial resources; supports hiring and talent development; and assists customers with banking needs, including referrals to qualified lending team members. The role requires customer contact, Saturday availability, compliance with Loan Originator regulations, and strong operational judgment.

Leads GM’s Independent Aftermarket Powertrain and Fleet channel operations, translating strategy into operating plans, forecasts, commercial programs, field enablement, and measurable outcomes. Oversees multidisciplinary teams and cross-functional partners across sales, marketing, finance, supply chain, technology, and customer care. Owns channel scorecards, business reviews, program economics, incentives, controls, forecasting, resource allocation, and operational improvements while developing talent and resolving customer, dealer, distributor, and profitability issues.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Leads a lockbox receivables operations team responsible for processing paper payments and invoices, meeting production and quality targets, managing shift operations, resolving workflow issues, ensuring policy and security compliance, communicating organizational priorities, tracking performance, and implementing improvement plans.

Own and improve Benefits Labs, an AI-powered system for intake, pilot governance, execution, measurement, evidence synthesis, and leadership recommendations. Build agents, automations, and workflows that scale operational change with minimal manual effort. Define success metrics, improve pilot quality, solve systemic process issues, coordinate cross-functional teams, influence decisions through data-driven narratives, coach Pilot Leads, and shape the future operating model for Benefits Labs.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Leads governance, risk management, and process improvement for Community Finance. Assesses workflows and controls, redesigns processes, supports audit and exam readiness, coordinates issue remediation, develops recommendations, and drives implementation across stakeholders. Partners with Risk Management to strengthen compliance, governance routines, policies, procedures, and operational resilience. This individual contributor role relies on rigorous analysis, stakeholder influence, communication, and subject-matter ownership.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Provides administrative, coordination, knowledge management, communications, and logistical support to the METAL Unit. Responsibilities include managing meetings, retreats, events, invoices, onboarding, shared repositories, Box folders, RescueNet resources, trackers, staff rosters, newsletters, and distribution lists. The role also supports data cleanup and analysis, maintains documentation, coordinates with IT and platform administrators, and helps leadership and distributed teams operate effectively.

Supports the President in managing daily business operations, long-term planning, cross-functional coordination, budgeting, employee performance, project prioritization, process improvement, and market expansion. The role identifies operational problems, recommends solutions, optimizes efficiency and revenue, and collaborates with senior leadership and business partners. Responsibilities may also include occasional warehouse work and other tasks assigned by the President.

Manage daily healthcare IT operations supporting a statewide Health Information Exchange and Health Data Utility. Responsibilities include staffing and service delivery coordination, help desk leadership, ticket triage, incident management, vendor handoffs, service-level monitoring, operational reporting, documentation, and process improvement. The role is remote with required travel to Mississippi and requires U.S. citizenship plus eligibility for a Government/Public Trust clearance.

The International Operations Manager supports daily operations by coordinating with internal departments and external partners, improving shipping solutions, and monitoring performance metrics.