Top Operations & Support Jobs

Lead EHR credentialing and BizOps workflows, triage escalations outside standard product scope, design scalable processes and playbooks, automate manual steps using AI and low-code tools, run SLA tracking and reporting, and manage a small operations team to ensure compliance and operational metrics.

Own client implementation and account lifecycle for complex healthcare customers: manage end-to-end onboarding, act as primary contact for largest accounts, drive operational metrics and process improvements, mentor junior team members, and collaborate cross-functionally to scale operations and reporting.

Lead billing and payment operations for US and select international markets. Drive strategy and roadmap execution, optimize payment success and reconciliation, manage vendors, mitigate fraud and chargebacks, deliver reporting/insights, and coach a small payments operations team while partnering cross-functionally with Product, Engineering, Finance, and Risk.

Lead product/implementation teams to modernize and deploy mobile and frontline technologies, define SOPs, manage vendor relationships and support channels, execute testing and scalability plans, present performance metrics, and collaborate with operations to drive efficiency across field teams.

Lead revenue outcomes for assigned customer accounts by aligning sales, demand, supply, and finance. Refine forecasts, identify risks and opportunities, drive cross-functional execution, remove roadblocks, and standardize processes to improve forecasting accuracy and operational efficiency. Communicate insights to stakeholders and lead resolution to deliver predictable quarterly and annual revenue.

Lead and coach Parts/Service managers across multiple locations to drive revenue, margin, profitability, staffing, training, safety, and customer satisfaction while executing aftermarket business strategies and operational processes.

The Growth Operations Manager will oversee the homeowner acquisition process, analyze conversion funnels, implement experiments, and optimize onboarding to increase revenue and efficiency.

The Lean Operations Manager oversees daily operations, manages customer relationships, drives process improvements, and ensures compliance while enhancing team performance and customer satisfaction.

Lead Field Service Operations (Service, Installation, AMC, System Implementation) to meet financial and customer satisfaction goals. Manage forecasting, financials, subcontractors, sales support, and personnel actions while serving as escalation point for customer and technical issues.

The Clinical Operations Manager collaborates with teams to ensure customer satisfaction, optimize processes, and drive innovative training and solutions.

The role involves developing client service strategies, enhancing client satisfaction, ensuring compliance with regulations, and leading cross-functional team collaboration.

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

Manages regional escrow operations across brands and states by standardizing processes, optimizing workflows, monitoring KPIs, mitigating title-claim risk, and integrating technology. Provides guidance, training, and escalation support to branch and regional teams while partnering with leadership, legal, underwriting, finance, compliance, sales, customer service, and technology. Develops regional improvement programs, evaluates AI and automation tools, maintains procedures, and drives operational efficiency, regulatory compliance, customer satisfaction, and continuous improvement.

Supports escrow operations across multiple brands and states by standardizing processes, monitoring KPIs, managing risk and claims, integrating technology, developing regional programs, and training teams. Partners with leadership, technology, legal, underwriting, finance, compliance, sales, and customer service to improve efficiency, regulatory compliance, profitability, and customer experience. Evaluates AI tools, bots, dashboards, and reporting systems while serving as an escalation resource for regional and branch teams.

Leads multifamily property operations across a portfolio, providing interim site support, mentoring teams, and driving operational consistency. Manages acquisition due diligence, property management transitions, lease-ups, stabilization, audits, inspections, training, and performance improvement initiatives. Partners with leadership, vendors, ownership groups, and internal departments while reviewing occupancy, collections, resident satisfaction, maintenance, and reputation metrics. Extensive travel, including overnight stays, is required.

Own cross-functional business operations across HR, finance, administration, reporting, compliance, and enterprise trust. Manage onboarding, offboarding, agreements, payroll and benefits administration, hiring support, operating cadences, dashboards, metrics reconciliation, security questionnaires, vendor reviews, data processing agreements, and SOC 2 certification. Lead ambiguous priority projects end to end and build AI-powered automations and internal tools.

Leads large-scale life and wealth insurance operations across multiple teams, overseeing 200+ employees. Drives efficiency, quality, compliance, process improvement, performance management, customer experience, budgeting, forecasting, and resource allocation. Analyzes KPIs and operational data, ensures SLA and quality target achievement, develops strategic initiatives, and presents performance reports. Requires extensive insurance business process operations and transaction management experience, with preferred expertise in digital transformation, automation, Six Sigma, and PMP.

Oversee Vizient Reserve’s Supplier Operations team, managing workflows, priorities, staffing, resources, and deliverables. Lead, coach, and develop employees while administering performance management and organizational policies. Provide financial reporting, forecasts, and business analysis; collaborate with clients and leadership to clarify needs and communicate project updates. Drive process, reporting, service, and team-effectiveness improvements while ensuring quality and operational objectives are met.

Develop strategies, assess markets and opportunities, establish success metrics, and guide prioritization across Growth, Language Learning, Monetization, and other functions. The role partners with product, engineering, design, marketing, partnerships, data science, and finance teams to turn insights into scalable systems and accelerate company priorities.

Leads the design, administration, and continuous improvement of Customer Success technology infrastructure, particularly Gainsight, CRM integrations, workflows, playbooks, CTAs, health scores, digital engagement, community platforms, reporting, and AI-enabled automation. Owns data quality, governance, platform health, operational readiness, and process documentation while partnering cross-functionally on segmentation, territory alignment, capacity planning, and scalable customer execution.

Owns the operational systems and workflows supporting school programs, including data integrity, roster synchronization, user accounts, dashboards, program launches, lesson publishing, teacher materials, surveys, reporting, communications, and routine support. The role partners with Product, Program, and Communications teams to improve processes, troubleshoot issues, and build scalable infrastructure for student and school experiences.

Leads day-to-day operations for TreviPay’s outsourced BPO partner across customer support, accounts receivable, collections, and unapplied cash. Owns SLA performance, quality oversight, workforce planning, escalations, contract compliance, performance reviews, and continuous improvement. Manages a small internal team, partners cross-functionally on client onboarding, presents operational insights to leadership, supports contract negotiations, and drives customer-focused service delivery and operational accountability.

The Business Operations Manager oversees end-to-end processes for rolling out product features, onboarding customers, solving operational problems, and optimizing processes within the company.

Manage FIB Lab Operations focusing on semiconductor characterization, lead metrology engineering initiatives, improve lab performance, and oversee safety compliance.

Responsible for managing first-mile pickup operations and logistics workflows across the country through TMS/WMS, data analytics, and standard operating procedures (SOPs).