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Supports sales and upselling by leading product demonstrations, ROI narratives, RFPs, implementation and integration discussions, and client discovery through deal close. Partners with sales, product, marketing, delivery, and vendors to scale commercialization, tailor solutions to healthcare providers and EHR environments, and improve sales engineering productivity and messaging. Requires strong client-facing, analytical, presentation, and problem-solving skills, with 10–20% domestic travel.

Executes debt financings and capital markets transactions across construction loans, project finance, corporate facilities, and debt issuances. Manages structuring, financial modeling, negotiations, documentation, diligence, and closing across multiple workstreams. Reviews financing and legal documents, prepares lender and rating agency materials, performs scenario analyses, and oversees covenant compliance and lender reporting. Collaborates with finance, treasury, legal, accounting, data center teams, banks, investors, and rating agencies.

Administers and troubleshoots network infrastructure, servers, firewalls, virtualization, backups, Windows environments, Microsoft 365, and end-user systems. Provides Tier 2/3 technical support, equipment deployment, database and GIS support, telecommunications maintenance, user training, and technology project assistance. Supports mission-critical firefighter and emergency-response systems, maintains security and availability, coordinates with vendors, and performs scheduled and after-hours maintenance when required.

Build and operate production AI systems for FDA regulatory intelligence, including evaluation pipelines, document ingestion and retrieval, multi-agent workflows, data pipelines, cloud infrastructure, and secure multi-tenant services. Collaborate with former FDA experts to translate domain judgment into product requirements and evaluation cases. Own architecture, reliability, observability, cost, security, and rapid 0-to-1 delivery across the stack.

Own top-of-funnel growth for AI Council and Zero Prime through demand generation, SEO, content, social, email, community engagement, and event marketing. Build funnels, run channel experiments, grow conference registrations and audiences, create marketing assets, support events, and maintain performance dashboards. This is a hands-on, in-person role focused on reaching technical AI, ML, and developer communities.

Own global demand generation for a target industry sector, developing full-funnel campaigns, ABM programs, nurture tracks, field events, and executive roundtables. Manage channel selection and budgets, convert product marketing use cases into campaign assets, report on MQL, SQL, and pipeline performance, optimize campaigns, and align closely with Sales, BDR, RevOps, and Product Marketing teams.

Manages strategic client accounts for property services, identifying growth and upsell opportunities, leading retention efforts, coordinating internal teams, monitoring client KPIs, resolving concerns, and ensuring projects meet client expectations and budgets. Builds relationships with property owners and stakeholders while developing tailored growth strategies and documenting account performance.

Manages a portfolio of enterprise customers as a post-implementation technical expert and GRC advisor. Responsibilities include platform configuration, workflow routing, data imports, adoption and success-plan tracking, escalation management, customer milestone coordination, Salesforce administration, expansion opportunity identification, and advising customers on generative AI and automation capabilities. The role partners with Services, Implementation, and Account Executive teams and supports hybrid collaboration from Bellevue, Washington.

Own partner integrations from discovery through onboarding, testing, launch, and ongoing support. Configure API and third-party integrations, investigate data exchange issues using documentation, logs, and error messages, and coordinate with partners, Product, Engineering, and internal teams. Maintain integration documentation, monitor integration health, support launches, conduct user acceptance testing, and communicate progress. The role also gathers partner feedback, informs product priorities, and trains customer-facing teams.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.