GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.
More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.
We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
LocationWe are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays.
About The RoleAs a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders.
This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal.
What You'll DoLead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.
3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Comfort learning technical products and explaining them clearly to non-technical users.
Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
Experience working at a startup or scale-up where a process is still being built.
Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
CompensationGC AI's compensation package includes a competitive base salary and uncapped commission benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits. Our compensation range for this role is: $120,000 – $180,000 OTE. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Equal Opportunity EmploymentGC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
GC AI will never:
Refer you to external websites to apply
Conduct interviews over email, chat platforms, or messaging apps
Ask you to provide payment or purchase equipment
Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
Examples of fraudulent email addresses:
Any email address ending in @gmail.com, @yahoo.com, or other free email services
If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.
Skills Required
- 3-7 years of experience in B2B SaaS Customer Success or similar customer-facing role
- Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers
- Strong presentation skills, including comfort leading live demos, customer trainings, and executive business reviews
- Ability to use customer data, product usage, and business outcomes for renewal and expansion
- Strong discovery and relationship management skills, including identifying adoption blockers early
- Comfort learning technical products and explaining to non-technical users
- Ownership mindset and comfort in fast-paced startup environments
- Experience working at a startup or scale-up where processes are still being built
GC AI Compensation & Benefits Highlights
How does GC AI ensure its pay and bonus plans are competitive?
GC AI ensures its pay and bonus plans are competitive through a structured and transparent compensation approach. The company publishes pay transparency, uses defined pay bands with transparent earning potential, and sets defined commission tiers and policies for applicable roles. Its compensation package also includes company equity and a 401(k), giving employees a clear view of both immediate pay and long-term financial upside.
GC AI reinforces that compensation philosophy with practices that create consistency and clarity across the employee experience. The company promotes from within, supports learning and development, and maintains defined working hours, availability expectations, and goal-setting through an OKR operating model. For job seekers, that signals a workplace where compensation is tied to clearly established expectations, growth opportunities, and a rewards structure designed to stay competitive as the company scales.
GC AI Insights
What We Do
GC AI is the leading legal AI platform built specifically for in-house teams to solve the high-precision workflows they face every day. With powerful features like Easy Prompt™, Exact Quote™ citations, and native Microsoft Word integration, GC AI enables legal professionals to be strategic business partners through faster and more accurate drafting, reviewing, researching, and redlining. Purpose-built for sensitive, high-stakes matters, the platform leverages five large language models while maintaining enterprise-grade security as a SOC 2 Type II certified provider that never uses confidential data for training. Founded by three-time General Counsel Cecilia Ziniti and AI engineer Bardia Pourvakil, GC AI is trusted by over 1,600 legal teams globally, including brands like News Corp, Skims, TIME Inc., Liquid Death, and Vercel. Discover the difference of becoming an AI-powered lawyer. Try it free or book a demo at gc.ai.
Why Work With Us
GC AI offers a rare opportunity to join a high-growth category leader at the intersection of generative AI and deep legal expertise. Our culture is defined by a "1% better every day" philosophy, favoring curious, customer-obsessed builders who thrive in a high-ownership environment where they can see the immediate impact of their work.
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GC AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Many roles are eligible for remote work in the U.S. and Canada. For folks who live within 50 miles of our San Mateo, CA, or Provo, UT offices, we value in-person collaboration and work in the office on Tuesday, Wednesday, and Thursday.
