Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Operate high-volume copiers, scanners and mail/finishing equipment; handle confidential legal documents; perform scanning, OCR, FTP transfers, file formatting, billing logs, supply inventory, and customer support for legal staff.

Design, implement, and support scalable multitenant IT solutions; provide second-line support and vendor escalation; automate repetitive processes; maintain technical documentation; evaluate new technologies and support platform integrations for internal teams and external clients.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.

Provide Tier 1 and Tier 2 technical support for analytical instrumentation across the Americas. Troubleshoot software, hardware, and applications; collaborate with engineering and field teams; document resolutions; deliver training; perform occasional onsite installations and escalations; travel up to 15%.

Provide technical support and troubleshooting for radiology IT systems (PACS, RIS, VNA), ensure interoperability (DICOM, HL7, IHE), collaborate with clinical and IT stakeholders, document resolutions, and participate in on-call rotation to minimize downtime and support clinical workflows.

Provide technical, administrative, and accessibility support for online courses and LMS users. Troubleshoot LMS and integrated tools, perform accessibility and UX audits, build and update course content, create captions/transcripts, deliver trainings, and coordinate with stakeholders to ensure course readiness and WCAG 2.2 compliance.

Manage day-to-day Salesforce administration, build and troubleshoot Flows, support DealHub CPQ, maintain reports/dashboards, enforce data governance, lead system improvements, manage deployments and sandboxes, develop Apex/Visualforce/LWC, and maintain integrations.

Provide bilingual (Spanish/English) technical support for OPENLANE customers: troubleshoot hardware, software, and network issues; document interactions in Salesforce; educate users; identify product improvements; escalate complex issues; develop training materials; and maintain product knowledge.