Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Lead technical support escalations, coordinate with Product and Engineering to resolve complex issues, act as cross-functional liaison, support team initiatives and onboarding, and enable staff through guidance, documentation, and process improvements to ensure timely resolution and operational excellence.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide frontline application support for customer-facing platforms: troubleshoot issues, manage tickets, document and train users, monitor performance, safeguard HIPAA-protected data, escalate to IT or vendors, gather user feedback, and drive system and process improvements to enhance customer experience.

Provide first-line remote and on-site technical support across phone, chat, and ticketing. Install, configure, and maintain desktops, laptops, mobile devices, printers, and A/V systems; troubleshoot Microsoft 365, Windows, macOS, iOS, networking, and VTC; manage tickets to SLAs; document solutions and support IT projects and off-site maintenance.

Provide frontline IT support: triage, troubleshoot, document, and resolve hardware/software issues via phone, email, and in-person. Deploy and maintain desktops, mobile devices, and peripherals; test updates; maintain security and patching; create user documentation and training; coordinate with vendors and escalate when needed. Routine travel to regional offices and hands-on desktop support expected.

Provide first-line remote support for PAR OPS back-office restaurant software: answer calls/emails, diagnose issues, create and manage tickets in Service Cloud, escalate to Level 2, contribute to knowledge base, and use Data Central, RightAnswers, and Microsoft Office tools to resolve client problems.

Own and govern the enterprise Microsoft 365 platform, driving strategy, security, cost management, Copilot enablement, licensing, and tenant-wide standards. Serve as escalation point for complex incidents, coordinate cross-team remediation, and translate platform risks into business guidance while enforcing Zero Trust and data protection controls.