Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide first-line remote support for PAR OPS back-office restaurant software: answer calls/emails, diagnose issues, create and manage tickets in Service Cloud, escalate to Level 2, contribute to knowledge base, and use Data Central, RightAnswers, and Microsoft Office tools to resolve client problems.

Own and govern the enterprise Microsoft 365 platform, driving strategy, security, cost management, Copilot enablement, licensing, and tenant-wide standards. Serve as escalation point for complex incidents, coordinate cross-team remediation, and translate platform risks into business guidance while enforcing Zero Trust and data protection controls.

Manage day-to-day operations of the IT Support Center, lead and train support analysts, monitor ticketing and call queues to meet SLAs, administer ITSM incident and problem tools, handle user provisioning lifecycle, create incident reports and policies, and provide hands-on phone support during peak periods.

Provide first-line Salesforce user support, perform data audits and mass uploads, maintain documentation and data dictionary, assist with report/dashboard creation, support Agentforce/AI field mapping and prompt auditing, help with UAT, and create internal enablement content. Work under senior admins to maintain CRM integrity and gain certification.

The UCC Engineer owns and evolves collaboration technologies, manages conference rooms, automates workflows, and supports user needs while ensuring reliable collaboration solutions.

The Device Management Specialist provides on-site support for branch service initiatives, assists with device implementations, and maintains operational processes within the financial services sector.