Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Supports IT service management across change, release, incident, and problem management. Coordinates software releases and go-live activities, monitors and troubleshoots incidents and batch jobs, communicates with stakeholders, maintains documentation and metrics, supports root cause analysis, and participates in after-hours on-call support. The role also contributes to IT operations monitoring, automation, and workflow improvements.

Administers and optimizes enterprise CRM platforms supporting student recruitment, engagement, retention, and advising. Responsibilities include configuration, integrations, security, access management, releases, data requests, vendor coordination, documentation, training, governance, and technical support. The role translates departmental business needs into system solutions, serves as the CRM subject matter expert, and collaborates with IT staff, vendors, faculty, staff, and leadership.

Provide SAP Basis administration and support across landscapes, perform installations, upgrades, support stack and OSS note application, backups, migrations, disaster recovery testing, and data refreshes between environments. Collaborate with teams, manage multiple tasks, and ensure system security and availability.

Leads the IT Operations team and oversees infrastructure availability, monitoring, patching, backups, incident and change management. Collaborates with Information Security on vulnerabilities and compliance, leads technology projects, manages vendors, and drives process improvements. Requires advanced Microsoft and Linux administration experience, Microsoft 365 and Azure AD Sync knowledge, networking and storage expertise, and strong leadership and project management skills.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provides technical support and systems administration across Taher’s Microsoft environment. Responsibilities include troubleshooting user issues, managing devices and endpoints, administering Microsoft 365 and Entra ID, maintaining Windows Server and network infrastructure, supporting security tools and policies, coordinating vendors, and documenting systems and procedures.

Provide technical ownership and day-to-day support for internal applications and platforms. Investigate and resolve application, database, integration, and cloud issues; administer configurations, access, and data; use SQL and technical tools for troubleshooting; and collaborate across engineering and infrastructure teams. Automate repetitive work, improve monitoring and workflows, maintain documentation and runbooks, support audits and lifecycle activities, and expand knowledge of additional internal systems over time.

Leads USC’s technology strategy, business systems, IT operations, cybersecurity, data governance, vendor relationships, and acquisition integrations. Owns the technology roadmap and budget, including NetSuite and Microsoft 365, while improving automation, system adoption, support standards, disaster recovery, and security. Builds the technology function, supports a distributed workforce, and partners with leadership on AI initiatives and scalable technology infrastructure.

The IT Manager owns IT operations, business systems, cybersecurity, end-user technology, enterprise AI governance, and technology strategy. Responsibilities include managing an external MSP, overseeing IT service delivery, identity and access management, technology assets, vendors, licensing, security controls, incident response, disaster recovery, backups, and business continuity. The role partners with business leaders on technology decisions, leads IT projects, and ensures compliant, reliable, secure, and scalable systems.

Supports and configures digital banking and community banking applications, including Connected Teller and Online Banking. Manages incidents, releases, testing, documentation, vendor relationships, business requirements, system enhancements, and regulatory compliance. Partners with business and IT stakeholders to troubleshoot issues, improve application reliability, support projects, and deliver enhancements aligned with banking operations and client experience.