CRM Administrator - Information Technology Spec 2

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We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

Classification: Information Technology Specialist II

                          Unlimited, Full-time 

                          8:00 AM to 4:30 PM (Monday – Friday)

*A flexible work schedule may be approved with up to two days remote work per week (if applicable)

Salary Range: Hourly from $28.69 to $46.62; Annually from $59,863 to $97,343

*Salary placement is dependent on education and experience

(Please note that a different range may be displayed elsewhere in this post due to a glitch, this is the correct range.)

The vacancy is posted online from Friday, October 16 to Thursday, November 5 at 11:59pm

THE POSITION AND THE DEPARTMENT

The CRM Administrator provides technical, functional, and strategic leadership for Normandale Community College’s enterprise customer relationship management (CRM) platforms. This position is responsible for the implementation, administration, configuration, integration, optimization, security, and ongoing support of CRM systems that advance student engagement, recruitment, retention, communication, and other institutional priorities.  This is a highly responsible position that provides daily delivery of customer-focused college-wide technical support.

Serving as the primary CRM subject matter expert, the position partners with college departments to understand business needs, improve processes, evaluate new use cases, and translate functional requirements into effective technology solutions. The CRM Administrator also serves as the primary liaison among Normandale IT staff, CRM vendors, Minnesota State partners, and the faculty and staff who use these systems.

The position manages system enhancements, releases, integrations, access, data-related requests, vendor coordination, documentation, training, and governance activities. The CRM Administrator works independently with limited supervision, exercises sound technical and operational judgment, and communicates regularly with college leadership, faculty, staff, vendors, and other partners to ensure CRM services remain reliable, secure, accessible, and aligned with the college’s strategic and operational needs.  This position is responsible for ensuring appropriate information and data security protocols are implemented and adhered to.

This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

YOUR QUALIFICATIONS

Minimum:

• Two (2) years' experience administering, configuring, supporting, or implementing CRM platforms, enterprise business applications, or similar technology solutions.
• Strong understanding of college recruitment and retention processes, goals, and departmental functions supporting them.
• Ability to communicate written and oral technical information to technical and non-technical staff/users.
• Demonstrated ability to gather, analyze, and translate business requirements into technical solutions and system configurations.
• Demonstrated problem-solving, analytical, and critical-thinking skills sufficient to identify issues, evaluate alternatives, and recommend effective solutions.
• Experience developing and delivering end-user training, documentation, or knowledge resources.
• Demonstrated ability to establish and maintain effective working relationships with partners across multiple departments, including the ability to understand business needs, build trust, and facilitate collaborative technology solutions.

Preferred:

• Experience administering and configuring higher education CRM platforms, including systems supporting recruitment, admissions, student engagement, retention, or advising.
• Demonstrated project management experience leading technology implementations, upgrades, or cross-functional initiatives.
• Experience serving as a vendor liaison and managing software vendor relationships, releases/patches, or product roadmaps.
• Demonstrated ability to lead meetings, facilitate discussions, and deliver presentations to diverse partner groups while effectively communicating technical and business concepts.
• Experience supporting and monitoring data integrations, APIs, middleware solutions, or data synchronization processes.
• Experience with SQL, relational databases, reporting, data analysis, or data integration technologies.

WHY NORMANDALE

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn.  We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

GREAT BENEFITS PACKAGE

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

For information on benefits, visit SEGIP’s website SEGIP. This position is also part of the Minnesota Association of Professional Employees (MAPE). The MAPE (https://mn.gov/mmb/employee-relations/labor-relations/labor/mape.jsp) contract outlines many additional benefits provided.

For more information on retirement benefits, please view the retirement brochure through MMB.

HOW TO APPLY

If you are a current Minnesota State employee, please log into Workday, click on the Careers Hub section and search for the Job Code.

The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

An offer for this position may be contingent upon the completion of a background check.

Equal Employment Opportunity

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity.

No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.

Reasonable accommodations will be made to applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or [email protected]. Please indicate what assistance is needed.

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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