Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Administers and technically owns SharePoint, ServiceNow, and other business applications. Configures and enhances applications using native tools, documents application functions and backups, supports users and escalates issues, and manages related projects. The role partners with business units to understand needs, improve efficiency, and maximize application utilization. It requires application management experience, SharePoint administration expertise, financial services experience, strong communication, critical thinking, organization, and schedule flexibility for maintenance and system changes.

Provides production support, maintenance, configuration, testing, and implementation for core banking and business systems. Deploys and troubleshoots applications, servers, hardware, networks, databases, integrations, automation tools, and file transmissions. Implements financial system releases, documents configurations, develops functional specifications, and participates in project life cycles. Resolves internal technology requests, supports disaster recovery planning, mentors IT specialists, and partners with credit union management while maintaining regulatory compliance.

Provides first-line desktop and IT support for internal users by handling calls, walk-up incidents, service requests, documentation, troubleshooting, escalation, and customer communications. The intern also assists with special projects and daily Desktop Services operations while building professional and technical skills through the summer internship program.

Provides first-line IT support for office, engineering, manufacturing, warehouse, and shop-floor users. Troubleshoots hardware, software, account, connectivity, printing, and peripheral issues; deploys and maintains devices; supports Microsoft 365 and business applications; performs identity and access tasks; maintains asset records and documentation; assists infrastructure and cybersecurity teams; escalates complex incidents; and supports local technology projects, vendors, and occasional after-hours maintenance.

Leads day-to-day IT systems administration, infrastructure management, user support, vendor coordination, and technology improvements. Administers Microsoft environments, networks, endpoints, servers, backups, business applications, and access controls. Supports cybersecurity, CMMC Level 2, NIST SP 800-171 compliance, vulnerability response, audits, and protection of sensitive information. Provides functional IT leadership, manages priorities and vendors, supports projects and budgets, and develops procedures, documentation, and continuity practices.

Provides Tier 1 remote technical support for clients across workstation, Microsoft 365, mobile device, printer, application, and connectivity issues. Documents tickets, resolves basic problems, escalates complex issues, communicates status updates, follows security and client procedures, and participates in on-call coverage. The role is on-site and supports multiple client environments while developing technical skills.

Technology intern supporting the Employee Access group by provisioning employee and intern access, refreshing RSA tokens, troubleshooting end-user issues, maintaining spreadsheets, reporting data, provisioning market data applications, and documenting system administration procedures. The role requires strong communication, problem-solving, analytical, and organizational skills, and is open to qualifying undergraduate or graduate students graduating in December 2027 or spring 2028.

Own the end-to-end IT experience for a remote workforce, including help desk vendor management, onboarding and offboarding, hardware and SaaS lifecycle management, budgeting, infrastructure, access controls, cybersecurity fundamentals, compliance, business continuity, and AI enablement. The role also develops documentation, employee training, process improvements, vendor accountability, and remote meeting support while partnering with HR, leadership, Finance, and the CISO.

Provides IT support for designated administrative and academic departments at Luther Seminary and Augsburg University. Builds constituent relationships, delivers first-level troubleshooting for Mac, PC, telecommunications, classroom, and conferencing systems, monitors support channels, documents solutions, develops training materials, identifies support trends, recommends technology resources, supervises student workers, and collaborates with IT teams on systems, networking, and technology projects.

Provides Tier 1–3 onsite and remote IT support across multiple facilities. Diagnoses and resolves hardware, software, operating system, network, account, warehouse technology, and telecommunications issues. Configures, deploys, maintains, and inventories devices and software; manages tickets, escalations, vendors, and user training. Supports workstations, printers, mobile devices, warehouse systems, and collaboration technologies, with after-hours support and travel up to 25% required.