Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Support and improve enterprise configuration management and CMDB data quality, optimize ITSM processes, evaluate and roll out ServiceNow capabilities, define governance standards, coordinate with engineering and operations, analyze issues and recommend sustainable solutions, and present process improvements to senior management.

Manage and troubleshoot enterprise NAS storage environments, implement and maintain multi-protocol (SMB/NFS) infrastructures, handle Active Directory permissions, perform data replication using EMC tools, collaborate across groups, and provide UNIX/OS support across varied platforms.

Provide technical support, troubleshooting, repair guidance, and application recommendations for Graco products. Communicate with customers, distributors, and field personnel; document defects; assist training; follow ISO procedures and warranty processes; create and maintain product information content.

Provide support, administration, troubleshooting, and maintenance for Microsoft Exchange (2010/2013), Lync, Mobility, and IronPort in a messaging environment. Deliver after-hours/on-call support for high-profile incidents and maintain clear technical documentation.

Provide end-user support and testing for the Chemical Data Management System (CDMS), act as liaison between users and IT, troubleshoot issues using Excel and SQLI Query Analyzer, support global roll-outs, monitor project status, and ensure system compliance with chemical regulations. Role is scientific but non-lab and requires on-site client work.

Contract Technical Support Specialist based in Golden Valley, MN (11/2016–06/2017). Provided end-user technical assistance, troubleshooting, ticket documentation, and issue escalation for IT systems and users.

Provide SAP Basis administration and support across landscapes, perform installations, upgrades, support stack and OSS note application, backups, migrations, disaster recovery testing, and data refreshes between environments. Collaborate with teams, manage multiple tasks, and ensure system security and availability.

Provide systems administration for Linux environments; use automation tools (Chef, Puppet) to manage configurations; manage and administer logging platforms (Splunk or ELK stack); FluentD administration a plus. Work independently and with teams, communicate effectively, adapt to shifting priorities, and provide strong customer service and problem solving.

Provide client-facing technical and operational support for automotive programs: manage and verify customer data files, perform QA, run ad-hoc SQL/Excel reports, maintain documentation in Confluence, handle day-to-day client communication, support program setup and continuous improvement, and train/mentor team members.

Coordinate IT operations and projects across a multi-site organization: manage technology asset lifecycle, support enterprise systems (Azure AD/Office 365), maintain documentation, partner with vendors, produce reports, and drive process improvements to ensure reliable IT service delivery.