Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide second level support to IT specialists, resolve complex technical problems, manage Service Desk tickets, and coordinate across teams.

The role involves supporting technical tasks as directed by a supervisor for a temporary or casual assignment within the District.

The Technical Support Claims Coordinator supervises staff, streamlines claims processing, provides technical direction, resolves claims issues, and trains employees.

Manage daily site maintenance, support WordPress site builds, and train alongside the AI & Automation Manager for future specialization.

Lead Ivanti endpoint management including provisioning, enrollment, OS and 3rd-party patching, application packaging and deployment across Windows/Mac, monitoring and remediation, L2/L3 support, troubleshooting, documentation, security hardening, automation via scripting, and migration/coexistence with Intune.

Administer and support enterprise platforms (Salesforce, Tableau, AWS, Amazon Connect), develop automation and scripts, manage data imports/exports and reporting, troubleshoot integrations and infrastructure, configure workflows and dashboards, monitor system health, perform updates/upgrades, and work directly with government stakeholders to deliver solutions and integrations using APIs and cloud services.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

Serve as escalation point for complex Microsoft 365 and endpoint issues, triage and resolve production-impacting problems, administer M365 tenant and related services, create documentation and training, support onboarding and device management, and contribute to projects and process improvements across cloud and endpoint environments.

Administer and optimize Transfr's IT environment for a distributed workforce: endpoint management, onboarding/offboarding, hardware procurement, software/MDM/RMM/VPN administration, help desk support, training, and IT projects to scale operations.