Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Supports the Technology team through basic helpdesk troubleshooting, ServiceNow ticket handling, asset management, technology reports, data integrity initiatives, quality assurance testing, and low-impact branch maintenance. The intern collaborates across departments, participates in meetings, leads an individual project, and presents work to colleagues and leadership.

Supports IT applications, systems, standards, budgets, and projects across US and Canada manufacturing plants. Advises application leadership on strategy, maintains business technology needs, coordinates plant IT activities, and serves as a subject matter expert across multiple applications. The role requires Microsoft SQL experience and familiarity with manufacturing systems, networking, infrastructure, data warehousing, configurable software implementations, and project management.

Supports IT Operations through service reporting, documentation, asset and configuration management, ticket and service-management processes, operational tracking, and process improvement. The intern gathers and validates data, maintains knowledge articles and procedures, assists with audits and remediation tracking, and collaborates with IT teams, business partners, and vendors. The role also develops technical and professional skills while using AI tools responsibly and protecting confidential information.

Provides technical customer support for CDx Services software and equipment, troubleshooting issues, documenting cases, coordinating resolutions, and communicating status updates. Supports application configuration, equipment setup, customer training, knowledgebase development, system validation, and quality requirements. Collaborates with marketing, engineering, sales, clinical trials, deployment services, and external providers. The role requires a 10:00 a.m.–7:00 p.m. schedule, hybrid onsite work, customer-site travel, and quarterly after-hours on-call participation.

Provides front-line BIM and digital workflow support to architectural and engineering teams. Troubleshoots Revit, Autodesk Construction Cloud, standards, and project workflows; monitors support data to identify recurring issues; develops targeted training and office hours; reinforces firm-wide digital standards; and documents improved workflows and best practices. The role also supports proactive enablement and occasional collaboration, conference, and training activities.

Provides technical support for manufacturing systems, hardware, software, networks, and production applications. Troubleshoots escalated issues, coordinates with IT teams and vendors, analyzes recurring problems, supports FTP/SFTP onboarding, maintains server software, documents resolutions, trains production staff, gathers process requirements, and drives application and infrastructure improvements. The role also provides after-hours support and manages customer SLAs.

Provides Tier 2 and Tier 3 technical support for users, devices, applications, networks, cloud systems, and enterprise platforms. Manages accounts, access controls, assets, deployments, patching, endpoint security, tickets, SLAs, and technical documentation. Serves as an escalation point, mentors Help Desk staff, supports onboarding and offboarding, improves service processes, analyzes recurring incidents, and leverages AI and automation to increase Help Desk efficiency.

Twelve-week summer IT internship for current bachelor’s students. Interns may support project management, business analysis, supplier management, infrastructure, and application management. Responsibilities include capturing requirements, designing, testing, and implementing information systems; supporting business process re-engineering; analyzing change impacts; solving complex problems; and partnering with internal customers. The role includes leadership development, networking, and potential post-graduation opportunities.

Provides technology support for students, staff, and families; manages Google Workspace, devices, MDM systems, hardware assets, networks, NAS systems, and audiovisual equipment. Troubleshoots and repairs technology, supports school events, manages vendors and warranties, and develops automation scripts using PowerShell, Python, and Google Apps Script. The role also assists with information security, AI tool implementation, school supervision, and daily operations while delivering responsive customer service.

Leads RJM Construction’s IT strategy, infrastructure, systems, operations, cybersecurity policies, technology projects, vendor relationships, budgets, and IT staff. Advises senior leadership, translates business needs into technology solutions, oversees Microsoft device platforms and business applications, supports integrations and upgrades, and develops processes, measurement tools, training, disaster recovery, and business continuity plans.