Top IT Support & Helpdesk Jobs in Minneapolis–Saint Paul, MN

Provide first-line IT helpdesk support using ITSM/ITIL processes: triage incidents, troubleshoot and resolve desktop and Office 365 issues, perform remote repairs, maintain knowledgebase, support Salesforce tickets, train users, meet KPIs, and escalate complex issues to system admin or team lead.

Lead North America technical support for Data Protect, NetBackup, and Appliance product lines. Manage multiple teams, drive operational excellence, coach and hire talent, partner cross-functionally, shape support strategy, improve customer experience, and influence product and engineering as the customer advocate.

Provide front-line technical support to dealers, distributors, and internal teams for Siteworks equipment. Manage high-volume inquiries, diagnose mechanical and electrical issues using schematics and diagnostic tools, support order management in SAP, identify parts, escalate product issues to engineering, and occasionally perform field work and on-call support.

Provide on-site and remote technical support for end users and the MSP; troubleshoot hardware, systems, networks, and backups; maintain documentation, inventory, phone systems, wireless networks, and security awareness training; handle onboarding/offboarding and MSP ticketing and escalations.

Administer, install, configure and support Actuate/OpenText iHub (single-node and 2-node cluster). Migrate metadata to Oracle, deploy RSSE/IPSE/usage/error log consolidator, migrate JSAPI and iPortal customizations, perform integration testing, troubleshooting, documentation and knowledge transfer.

Provide day-to-day application maintenance and technical support for business applications. Collaborate with IT and business units on development, testing, documentation, deployment, and operational support. Deliver end-user assistance, perform documentation and backups, and provide occasional on-site training and technical support across locations.

Provide help desk support for end-user hardware, software, mobile devices and peripherals; manage tickets, maintain printers and security devices, assist with Microsoft 365, Active Directory, DNS/DHCP, VPN, patching and antivirus; maintain asset inventory, create documentation, work with vendors, and support IT projects under senior guidance.

Provide day-to-day help desk support for end-user hardware, software, mobile devices, printers, and peripherals. Use ticketing systems to resolve incidents, maintain inventory and documentation, assist with Microsoft 365/Active Directory/DNS/DHCP/VPN/patch management/Anti-Virus, and support Apple device deployment. Collaborate with other locations, vendors, and senior IT staff; follow and improve policies; manage assigned projects and pursue professional development.

Deliver, maintain, and troubleshoot server, storage, virtualization, network, and Physical Security/AV management platforms. Configure integrations, develop automation/scripts, support deployments and upgrades, mentor technicians, collaborate with PMO/sales/engineering, and document procedures to ensure reliable system delivery.

Provide application configuration, troubleshooting, escalation, and end-user support for mortgage origination/acquisition systems. Monitor application health, write documentation, run ad-hoc database queries, collaborate with product owners and vendors, and prioritize multiple support requests to maintain system stability and performance.