Top Customer Success & Experience Jobs in Miami, FL

Support Segmint implementations by validating client data extracts, troubleshooting production issues, coaching clients through data submission cycles, configuring SFTP, and maintaining support documentation. Work on multiple client projects and tickets while collaborating with Project Managers to ensure accurate data flows and successful go-lives.

The Technical Account Manager will lead partner onboarding to our Banking as a Service platform, manage technical integrations, and support ongoing partner success through communication and documentation.

As a Support Specialist at Handshake, you'll provide technical support to users, resolve inquiries, and enhance user experience while collaborating with the Support Team.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

The Director of Client Success will lead the Client Success team in the PBM sector, ensuring client retention, satisfaction, and growth through strategic planning and operational processes.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

The Support Engineer resolves technical issues, integrates systems, and ensures customer satisfaction while collaborating with various teams.

The Senior Support Engineer resolves technical issues for customers, manages data quality, and collaborates with engineering and sales to ensure customer satisfaction.

The Client Success Team at Modern Health supports employer relationships to drive product adoption and engagement, focusing on client retention and growth through strategic consultation.

The Account Manager serves as the primary liaison for clients, managing communications, nurturing relationships, and ensuring successful implementation of employee health benefit solutions.

The Customer Experience Representative engages collectors, providing assistance via chat, email, and phone support. They resolve inquiries, document interactions, collaborate with teams, and gather feedback to improve customer experience.