Top Customer Success & Experience Jobs in Miami, FL

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

Data Meaning is looking for talented individuals to join their remote workforce, offering consulting services in Business Intelligence, Data Warehousing, and Project Management.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

As a Community Support Manager, you will provide empathetic support to members, troubleshoot inquiries, communicate issues, and improve member experiences while fostering a positive team culture.

The Customer Success Manager will manage small to mid-sized accounts, ensuring customer satisfaction and driving retention through engagement and support.

The VP, Client Services will lead revenue growth, client satisfaction, and team excellence, ensuring strategic alignment and profitability across accounts while driving innovation and collaboration.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Senior Enablement Experience Manager oversees Vanta's learning platform, designing and executing impactful learning programs, partnering with teams for training success, and using AI to enhance learning experiences.