Top Customer Success & Experience Jobs in Lexington, KY

The Technical + CS Enablement Manager will enhance post-sales and technical teams by creating training programs, designing onboarding processes, and partnering with cross-functional teams to drive measurable outcomes and improve customer success.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P. Log and track inquiries in a case system, follow up on unresolved issues, build client relationships, handle difficult interactions professionally, and cross-train to expand skills.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.