Support Specialist (Pacific Time)

Cybercrime is rising, reaching record highs. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC sams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. 

We are guided by core values and a world without wire fraud. Our team is committed to enhancing security and fighting fraud- where your work drives real, meaningful impact. We know we couldn’t take on this challenge without our incredible team and have been recognizes as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won  Best Culture by Purpose Jobs two years in a row.

Our core values define who we are and how we work: 

• Guard The Customer: We exist to protect people, their money and their trust. We start with their problem and build secure solutions worthy of the responsibility. 

• Raise The Bar: Growth is something we choose every day. We push ourselves to learn, improve, and do our best work. 

• Influence Outcomes: Leadership is how you show up. We take ownership, act with urgency, and follow through.

• Teamwork Wins: Great work is a team effort. We show up for each other, communicate openly, and get better together. 

• Competitive salaries 

• Excellent medical, dental and vision benefits

• Participation in the employee stock option program

• Flexible Time Off policy

• 401(k) with a generous company match and no vesting schedule

• 12 company-paid holidays, 10 paid sick days and your birthday off!

• Company-paid life insurance

• Company paid short and long-term disability

• Generous parental paid leave

• Wellness reimbursement of $300/year

• Remote worker reimbursement of $300/year

• Professional development reimbursement

Not sure if you check all the boxes? Apply anyway!  We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—if that sounds like you, please apply!

We value diversity, equity and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.