Top Customer Success & Experience Jobs in Lexington, KY

The Strategic Accounts Manager will manage client communications, support cross-functional initiatives, analyze data for insights, and enhance client experience. The role requires strong relationship management and problem-solving skills, focusing on operational improvement and client satisfaction.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Training Team Lead will manage Trainers to enhance customer onboarding, optimize operations, analyze performance metrics, and improve team effectiveness.

Build and maintain relationships with high-value players through proactive outreach, personalized communications, and timely issue resolution. Drive engagement, reactivation, and retention using player insights and industry knowledge. Collaborate cross-functionally, monitor engagement trends, gather feedback, and ensure VIP program compliance and responsible gaming standards.

Own partner onboarding and early adoption for MSP partners: drive setup, monitor license deployment and health, provide training and escalation, coordinate with technical teams, support renewals, and iterate on processes to improve partner outcomes and time-to-value.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

The Engagement Manager oversees strategic relationships with BuildOps' largest clients, driving successful outcomes through complex program leadership and SaaS implementation.

The Customer Success Manager will engage customers to maximize platform usage, drive renewals, build relationships, and analyze customer data for strategic recommendations.