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Manages commercial projects valued primarily at $75,000 or less from planning through closeout. Responsibilities include coordinating schedules, budgets, vendors, subcontractors, installations, logistics, client communication, documentation, change orders, invoicing, and final turnover. The role conducts site visits, tracks risks and milestones, resolves issues, supports process improvements, and ensures projects meet scope, safety, quality, schedule, budget, and customer satisfaction expectations.

Supports planning, process design, evaluation, and delivery of municipal wastewater treatment and infrastructure projects. Develops technical calculations, drawings, specifications, reports, and compliance documentation; evaluates treatment alternatives; coordinates with clients, regulators, project managers, and multidisciplinary teams; assists with scopes, budgets, schedules, permitting, and project management. The role also provides technical guidance, supports optimization and facility upgrades, and maintains knowledge of wastewater standards and emerging technologies.

Provides frontline phone, email, and ticket-based customer support; resolves account, app, scheduling, and product questions; documents interactions in HubSpot; manages inventory and supply forecasting; develops support scripts, knowledge-base content, SOPs, and training materials; supports product launches, cross-functional collaboration, product testing, and rotating evening and weekend coverage.

Design, build, and maintain scalable data pipelines, data lakes, and databases; ingest and map customer financial datasets; monitor pipeline reliability; translate business requirements into data flows and analytical insights to ensure high-quality, usable data.

Coordinates construction-material projects from planning through delivery by reviewing engineering drawings, preparing quotes and material take-offs, coordinating sales orders, organizing regional truck loads, and liaising among customers, sales, production, and other teams. Creates preliminary product designs and working documents while monitoring project goals, costs, resources, risks, and schedules. Requires familiarity with construction materials, AutoCAD, and Microsoft 365.

Design and prepare site layout, grading, and stormwater systems for land development projects; perform H&H calculations; support permitting, construction documents, site visits, and project management tasks.

Leads and coaches a sales team while maintaining a personal book of business. Executes sales strategies, drives new business and account growth, manages client relationships, tracks pipeline and KPIs, forecasts revenue, ensures CRM compliance, and collaborates with marketing, operations, and clinical teams. Requires regular travel within the United States and knowledge of workers’ compensation, managed care, insurance, or healthcare markets.

Work directly with customers to design, deploy, and integrate end-to-end AI evaluation pipelines. Curate data, define annotation schemes, set up LLM-based judges, run initial experiments, produce actionable results, and translate technical systems into practical workflows for users.

Handle inbound leads and outbound calls, provide service estimates, guide customers through online bookings, promote upgrades, and generate referrals. The role requires strong communication, sales aptitude, critical thinking, emotional intelligence, phone presence, adaptability, and rapid software learning. It is a full-time hybrid position in Winston-Salem, North Carolina, with occasional evening and weekend flexibility during peak season.

Supports daily operations by supervising staff, monitoring workflow and productivity, enforcing policies, resolving customer issues, preparing performance reports, assisting with budgeting, and coordinating across departments to achieve business objectives.