Top Hybrid Customer Success Jobs

The Escalation Specialist manages patient escalations, resolves complex issues through effective communication, and supports the Patient Advocate team with expert-level guidance and industry knowledge.

The Customer Success Manager will provide post-sale support, manage customer relationships, drive adoption of solutions, and identify upselling opportunities while ensuring customer satisfaction.

Lead and scale clinician support at Freed, managing a team of representatives and enhancing processes with AI tools while representing clinician feedback.

The Group Account Manager will manage and expand Freed's B2B customer base, ensuring satisfaction and onboarding of medical groups while identifying expansion opportunities.

The Clinician Support Representative will assist clinicians in using Freed's AI tools, manage clinician interactions, and drive projects for better user experience while collaborating with product teams.

The Integration Specialist coordinates integration workflows, provides technical support for clients, troubleshoots integration issues, and educates internal teams on integration options.

Lead and mentor a team of Customer Care Advisors, providing guidance on complex inquiries and driving process improvements to enhance customer experience.

The Customer Experience Manager oversees contact center operations, ensuring high performance and customer satisfaction by managing the team and optimizing processes.

The Solutions Engineer will engage with clients to gather their requirements, collaborate with internal teams to present software solutions, and provide training and support. They will also document requirements and identify process optimization opportunities.

The Senior CRM Marketing Manager will oversee CRM campaigns, optimize user journeys, collaborate across teams, and utilize data-driven strategies to improve customer engagement and product offerings.

The Partnerships Account Manager oversees strategic partner programs, manages relationships, drives performance through analysis, and executes growth initiatives for Brigit's portfolio.

As a Customer Care Associate, you'll handle customer interactions, respond to inquiries via email and chat, and escalate issues as needed. You'll be expected to learn about user issues, create Jira tickets, and follow up on resolutions, ensuring excellent customer service.

The SMB Account Manager will manage client relationships, provide industry expertise, build client partnerships, and drive business growth while resolving complex issues for small and medium-sized healthcare clients.

As an Implementation Specialist, guide clinics through onboarding, manage projects, train staff, and improve processes for a successful launch experience.

As a Customer Support Associate, you will handle customer inquiries, resolve issues, maintain SOPs, and collaborate with teams to improve service delivery and customer experience.

As a Senior Sales Manager, you'll lead and develop a high-performing onboarding sales team, drive business initiatives, and promote a positive team culture while achieving commercial goals.

The Senior Director, Medical and Scientific Affairs Lead for mRNA Vaccines will guide strategic medical activities, lead a team, and partner with stakeholders to advance mRNA vaccine initiatives.

The role involves leading strategic communication for Pfizer Oncology, overseeing a team to create impactful scientific content, ensuring alignment with brand strategies and collaborating with stakeholders. Responsibilities include managing communication strategies, scientific content development, and engagement with internal and external partners.

Manage the Customer Resiliency Process Management team, drive strategic initiatives, improve processes, mitigate risks, and support cross-functional collaboration.