Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 2 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
About the Role:We’re looking for a Manager, Clinician Support to lead and scale Freed’s clinician support function. You’ll oversee a growing team of Clinician Support Representatives and own the systems, workflows, and education that help clinicians not just use Freed — but succeed with it.
This is a player-coach role that blends strategic ownership with hands-on problem-solving. You’ll lead the day-to-day operations of clinician support, drive improvements to process and AI tooling, and represent the voice of the clinician across the entire company. You’ll sit within the Product org to ensure clinician feedback directly shapes product priorities, communication, and user experience.
How You’ll Have Impact:Own the Clinician Support function — leading strategy, operations, and execution for all support activities.
Manage and develop a growing team of Clinician Support Representatives, fostering a culture of empathy, urgency, and continuous improvement.
Establish scalable systems and workflows, leveraging AI tools and automation to improve speed, quality, and consistency.
Represent the clinician voice across the company, ensuring insights from the front lines inform product decisions and roadmap priorities.
Handle complex, high-priority clinician cases directly, modeling thoughtful, clear, and human-centered communication
Experience leading customer support, customer success, or technical support in a high-growth SaaS or AI startup (minimum 2+ years of management experience)
Proven success managing and developing independent, highly skilled team members — providing context, structure, and clear direction.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills — able to connect user feedback to actionable improvements.
Experience with Intercom or similar CRM/support platforms.
Demonstrated ability to build and scale support operations using AI tools and automation to enhance quality and efficiency.
Ability to thrive in a fast-moving, flat organization and engage directly with senior leadership.
Experience supporting clinicians or healthcare professionals.
Familiarity with healthcare software or EHR systems.
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company-sponsored annual retreats
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees
Top Skills
What the Team is Saying
What We Do
At Freed, we’re on a mission to give clinicians their time back - because healthcare professionals should be caring for patients, not drowning in paperwork.
Every year, doctors and clinicians spend thousands of hours documenting care. That’s time lost to late nights, burnout, and administrative overload. Freed is changing that. We’ve built a powerful, AI-driven medical scribe that listens in on clinician-patient conversations and automatically generates detailed, structured SOAP notes: fast, accurate, and fully customizable. No more typing through lunch breaks or finishing charts after hours.
Freed is smart, secure, and actually helpful. It learns each clinician’s style and adapts accordingly. With features like Smart Visit Prep, Magic Edit, and Instant Patient Instructions, Freed is designed to fit seamlessly into a clinician’s day and give them back what they value most: time, focus, and peace of mind.
We launched in 2023, and in just over a year, 20,000+ clinicians across more than 650 healthcare organizations have already joined the Freed movement. Why? Because it works. Clinicians report saving 2+ hours per day, finishing charts on time, and finally reclaiming their evenings.
Our team is a unique blend of engineers, doctors, builders, and doers. We’re obsessed with the product, relentless about feedback, and deeply aligned around one clear purpose: making healthcare better by helping clinicians thrive.
Backed by world-class investors and moving fast, we’re just getting started. If you’re excited about AI, healthcare, and building tools that make a real difference in people’s lives, you’ll love it here.
Come help us build the future of care. 💙
Why Work With Us
We build Freed to solve a real, urgent problem: physician burnout from documentation overload. Our AI scribe saves doctors hours daily, improving care and work-life balance. Join Freed to work on meaningful tech with real impact, in a fast-growing, mission-driven team.
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Freed Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Catch us in our sunny SF HQ Monday to Wednesday, where collaboration sparks, coffee flows, and big ideas take flight.
