Top Hybrid Customer Success & Experience Jobs

Own customer success for HERE location products: develop and execute success plans, drive adoption, retention and expansion, manage complex cross-functional deliveries, act as technical customer interface, provide product feedback, consult on Navigation/IoT/LBS solutions, and travel up to 25%.

The Associate Customer Service Representative in Everyday Banking handles customer inquiries, assists with account issues, and provides support for banking services.

As a Senior Account Resolution Representative, you will contact customers regarding delinquent auto loans, support team members, ensure compliance, and propose process improvements.

As a Relationship Banker, you will assist prospective and existing clients with accounts, loans, and financial solutions, providing personalized service to enhance customer relationships.

Manage large group insurance client relationships with a focus on reporting and metrics. Serve as primary liaison, deliver client reports and insights, lead projects and implementations, drive strategic initiatives, mentor junior staff, and ensure accurate system data and documentation.

Drive programmatic supply strategy and publisher activation to maximize CTV/video revenue. Partner with publisher account teams, provide technical programmatic guidance, enable product rollouts, analyze performance using BI tools, troubleshoot marketplace issues, and contribute scalable processes and cross-functional product feedback.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

Support customer relationships, assist with strategic planning, coordinate process improvements, manage upselling, troubleshoot issues, and communicate internally for customer delight.

Develop and execute strategies for partnerships, manage revenue targets, collaborate with teams, and serve as an advisor for assigned partners.

As a Technical Account Manager, you'll act as the technical expert for strategic partners, leading technical integrations, troubleshooting, and transforming partner feedback into structured product input while developing documentation and guides.

The Purchase to Pay Intern will process vendor bills, ensure accurate record-keeping, communicate with stakeholders, and apply AI knowledge in financial operations.

The Director of Relationship Management leads the team to foster client relationships, develop strategies, resolve conflicts, and enhance client satisfaction.

The Service Management Analyst focuses on enhancing client relationships and ensures high-quality service delivery. Key responsibilities include managing escalations, collaborating with teams, and maintaining compliance while analyzing performance metrics.