Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 100,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
ABOUT THE ROLEAs Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world.
You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.
HOW YOU’LL HAVE IMPACT
You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
You identify and successfully close expansion opportunities.
You provide ongoing support to the user base across your portfolio.
WHAT YOU’LL BRING
5-8 years of directly relevant experience managing high profile customer accounts.
An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
High motivation, self direction, and an intrinsic sense of ownership and accountability.
An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.
NICE TO HAVES
Previous experience in an early-stage, high growth company.
Familiarity with advanced technology and AI-type products and solutions.
Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.
WHAT WE WILL BRING
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, and dental vision provided for US-based employees
Unlimited PTO
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees
Top Skills
What the Team is Saying
What We Do
At Freed, we’re on a mission to give clinicians their time back - because healthcare professionals should be caring for patients, not drowning in paperwork.
Every year, doctors and clinicians spend thousands of hours documenting care. That’s time lost to late nights, burnout, and administrative overload. Freed is changing that. We’ve built a powerful, AI-driven medical scribe that listens in on clinician-patient conversations and automatically generates detailed, structured SOAP notes: fast, accurate, and fully customizable. No more typing through lunch breaks or finishing charts after hours.
Freed is smart, secure, and actually helpful. It learns each clinician’s style and adapts accordingly. With features like Smart Visit Prep, Magic Edit, and Instant Patient Instructions, Freed is designed to fit seamlessly into a clinician’s day and give them back what they value most: time, focus, and peace of mind.
We launched in 2023, and in just over a year, 20,000+ clinicians across more than 650 healthcare organizations have already joined the Freed movement. Why? Because it works. Clinicians report saving 2+ hours per day, finishing charts on time, and finally reclaiming their evenings.
Our team is a unique blend of engineers, doctors, builders, and doers. We’re obsessed with the product, relentless about feedback, and deeply aligned around one clear purpose: making healthcare better by helping clinicians thrive.
Backed by world-class investors and moving fast, we’re just getting started. If you’re excited about AI, healthcare, and building tools that make a real difference in people’s lives, you’ll love it here.
Come help us build the future of care. 💙
Why Work With Us
We build Freed to solve a real, urgent problem: physician burnout from documentation overload. Our AI scribe saves doctors hours daily, improving care and work-life balance. Join Freed to work on meaningful tech with real impact, in a fast-growing, mission-driven team.
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Freed Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Catch us in our sunny SF HQ Monday to Wednesday, where collaboration sparks, coffee flows, and big ideas take flight.
