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Own a core healthcare platform domain from strategy and roadmap through delivery. Identify and launch responsible AI features with evaluations and guardrails, gather feedback from patients, providers, and pharmacy partners, define product success metrics, and collaborate with engineering on integrations and interoperability requirements across clinical, operational, and pharmacy workflows.

Own post-deployment enterprise customer relationships, driving adoption, customer outcomes, retention, renewals, and expansion. Investigate configuration, identity, provisioning, and interoperability issues across Microsoft and Google environments; coordinate escalations with Product and Engineering; and lead customer communications. Build account health models, success plans, renewal processes, troubleshooting guides, and scalable customer success practices while partnering with Sales and company leadership.

Design and manage automated commercial lifecycle programs across email, in-app, and Slack to drive customer awareness, adoption, expansion, and retention. Analyze engagement and usage data, run A/B tests, optimize journeys, and translate findings into recommendations for leadership. Collaborate with Sales, Customer Success, Product, Marketing, and Analytics while using AI tools and automation platforms to prototype, scale, and improve customer programs.

Build and deploy production search and AI systems using Python, React, cloud-native services, retrieval and ranking pipelines, ML inference, Elasticsearch, vector databases, and LLM integrations. Develop scalable APIs, microservices, frontend components, and real-time GCP architectures. Own testing, observability, CI/CD, infrastructure, monitoring, and on-call responsibilities while contributing to search relevance tuning, experimentation, technical design, code reviews, and mentorship.

The Consumer Insights Manager leads qualitative and quantitative research across Ninja product categories, identifying unmet consumer needs and translating feedback into product and marketing recommendations. Responsibilities include developing research plans, managing budgets, synthesizing complex findings, presenting actionable insights to executives, and influencing early-stage product development. The role partners cross-functionally with R&D, Engineering, Brand, and Product Development while serving as a consumer insights subject matter expert.

Manages sales and services operations for Implementation, Installation, and Customer Education teams. Improves workflows, customer onboarding, resource allocation, and performance through data-driven analysis. Partners with Sales, Support, Product, and leadership on strategic projects, forecasting, territory alignment, QBRs, reporting, and Salesforce dashboards. Oversees recurring business processes, identifies inefficiencies, and provides operational guidance in a high-growth SaaS environment.

The Account Executive develops and executes territory sales plans, generates new business, manages the sales pipeline, and achieves revenue targets. Responsibilities include prospecting schools and youth organizations, conducting discovery calls and presentations, maintaining customer relationships, representing Snap! Mobile at events, forecasting sales, updating HubSpot, and closing opportunities. The role requires completing regular sales activities, expanding customer adoption, and supporting retention and revenue growth.

Leads the internal Applied AI product roadmap, partnering with Finance, Operations, and GTM leaders to identify automation opportunities and deliver AI-powered workflows, applications, and process transformations. Defines PRDs, requirements, roadmaps, and success metrics; collaborates with AI engineers and vendors; prototypes solutions; manages agile development, adoption, change management, reliability, and business impact.

Manages accounts receivable collections for assigned customer accounts, including payment follow-ups, aging review, discrepancy resolution, reconciliations, billing support, and collection record maintenance. Partners with Finance, Sales, Customer Success, and external agencies to resolve overdue balances and payment issues. Supports reporting, month-end activities, invoice preparation, customer billing portals, and process improvements while maintaining positive customer relationships.

Leads global revenue operations, forecasting, sales compensation, planning, CPQ, deal desk, order management, pipeline governance, reporting, and partner operations. Owns forecast accuracy and operating cadence, drives automation and AI adoption, partners with Finance, Legal, Sales, Marketing, and executive leadership, and leads a global team. The onsite Palo Alto role requires extensive revenue operations experience, enterprise SaaS or AI experience, executive communication, and expertise with Salesforce and analytics tools.