Consumer Insights Manager

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
At SharkNinja, we're obsessed with the Consumer- we're a global product design and technology company that creates 5-star rated lifestyle solutions through innovative products for consumers around the world. Known for our billion-dollar brands, Shark and Ninja, SharkNinja has a proven track record of establishing leadership positions by disrupting numerous household product categories, including Cleaning, Cooking, Food Preparation and Other, which includes Home Environment and Beauty.
The Consumer Insights Manager is responsible for ensuring the voice of the consumer is heard in all business decisions. This person will manage multiple categories within the Ninja portfolio and will report directly to the Director of Consumer Insights. The ideal candidate will bring 5+ years of consumer market research experience and a leadership mindset with a passion to make a difference using consumer insights. The ideal candidate will be naturally inquisitive, have strong project management skills, is empathetic and curious, has hands on consumer research experience and demonstrates strong strategic and critical thinking skills. They will work cross-functionally with a wide variety of data sources and stakeholders including R&D, Engineering, Brand, and Product Development.
Essential Functions:

• Present insights to SharkNinja executives, including the CEO, CCO, and EVPs, utilizing strong storytelling skills to drive meaningful change to product development and marketing strategy.
• Identify unmet consumer needs that form the basis for new product/feature offerings. Listen with empathy, observe - seeing the non-obvious, to guide very early product development.
• Translate feedback, including latent needs and dissatisfaction, into innovation recommendations.
• Expertly synthesizes insights to communicate the bigger picture with a focus on strategic influence.
• Operates autonomously and as a Subject Matter Expert within the consumer insights team.
• Own the development, management, and execution of research plans and within established budget guidelines.

Desired Skills and Experience:

• Expert in consumer insight methodologies across Qualitative and Quantitative fields, with thought leadership to design new/creative methodologies to advance insights.
• Confidence presenting insights and actions to executives throughout the organization, including the CEO.
• Exposure to early-stage product development, taking a broader "consumer & business" stand to define new product directions with multifunctional partners.
• Effectively manages shifting priorities and resources; understands that not all paths are defined and leverages his/ her experience to create" and add value.
• Attention to details and able to grasp the big picture.
• Adept at presenting complex findings in an easy to understand and actionable way.
• Leverages strong organizational and analytical skills to synthesize information from various sources focusing on relevancy and impact opportunity.

Qualifications:

• Minimum of a Bachelor's degree with a focus on Marketing, Psychology, or applicable quantitative discipline.
• Expertise in Concept Testing, TURF, Pricing Sensitivity Studies, Packaging Test, Online Shelf Assessments, In-Store Shelf Assessments.
• Exposure to In Home Usability Testing (IHUTs).
• 5-10 years of consumer research experience in both qualitative and quantitative research methodologies.
• Exposure to and understanding of the CPG industry.
• Required: expert in moderating focus groups and one-on-one interviewing

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$93,800-$125,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]