Billing and Collections Coordinator

About Sign In App:

At Sign In App, we're redefining how organizations manage access and visitor management. We believe security and great experiences should go hand in hand, helping organizations protect their people, simplify compliance, and create seamless workplaces. Trusted by 30,000+ organizations worldwide, we're building the future of Access Intelligence - making every interaction safer, smarter, and more welcoming.
 

The Role:

The Billing and Collections Coordinator is responsible for supporting the company's accounts receivable operations, with a primary focus on collecting outstanding invoices, reducing overdue balances, and resolving issues that delay customer payments.

You'll manage an assigned portfolio of customer accounts, coordinate payment follow-ups, maintain accurate collection records, and provide billing support as needed. You'll work closely with the Finance team and partner with Sales and Customer Success to resolve payment discrepancies and support timely collections.

This is a great opportunity for someone who enjoys problem-solving, has strong attention to detail, and is comfortable having direct, professional conversations with customers while building positive working relationships.

Culture:

We're a team that challenges "good enough" - collaborative, curious, and focused on solving real problems. We keep things simple and put our customers at the centre of everything we do.
Our values guide how we work every day:

• Customer first
• Respect and dignity
• Be accountable
• Honesty and positivity
• We're here to win
• Do good and give back

Job requirements

What You’ll Bring

• Manage collections for an assigned portfolio of customer accounts, maintaining consistent follow-up through phone and email to reduce overdue balances.
• Review accounts receivable aging reports, prioritize outstanding balances, track payment commitments, and escalate high-risk or persistently overdue accounts.
• Investigate payment delays, disputes, and account discrepancies, partnering with Finance, Sales, and Customer Success to resolve issues and support timely payments.
• Maintain accurate records of customer communications, payment commitments, account activity, and collection progress within finance systems.
• Support payment resolution by reviewing remittance information, reconciling customer balances, and investigating unapplied cash, short payments, overpayments, and duplicate payments.
• Provide billing support as needed, including invoice preparation, reviewing billing details, uploading invoices to customer portals, and coordinating corrections or credit notes.
• Collaborate with internal teams and external collection agencies, when appropriate, to resolve outstanding balances and maintain positive customer relationships.
• Support accounts receivable reporting, month-end activities, and process improvements that strengthen collection efficiency, billing accuracy, and customer experience.

Required qualifications

• 2+ years Experience in collections, credit control, accounts receivable, or a related finance function, including direct customer follow-up.
• Strong verbal and written communication skills, with the ability to navigate payment conversations professionally and effectively.
• Ability to investigate account discrepancies, resolve payment issues, and identify when escalation is appropriate.
• Strong organizational skills, attention to detail, and the ability to manage multiple accounts, priorities, and deadlines.
• Proficiency in Microsoft Excel or Google Sheets, including reviewing aging reports and reconciling account balances.
• Experience working with accounting, billing, or accounts receivable systems.
• A collaborative, solutions-oriented approach with a willingness to support broader billing and finance activities as needed.

Preferred / Nice to Have

• Experience with business-to-business collections in a SaaS or subscription-based environment.
• Familiarity with NetSuite, Salesforce, or similar finance and customer management systems.
• Experience using customer service platforms such as Intercom or Zendesk.
• Exposure to customer billing portals, cash application, invoice preparation, and account reconciliation.

How We Work

• Location: St. Petersburg, FL
• Work Arrangement: Hybrid, with 3 days per week in the St. Petersburg office.
• Working Hours: Standard business hours, with occasional flexibility required to collaborate across global time zones.