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Supervises customer service representative activities and supports daily customer service operations. The posting provides limited details about specific responsibilities, qualifications, technologies, or experience requirements.

Leads the operating system for general practice, specialist, and emergency veterinary channels across a multi-site hospital network. Designs channel-specific playbooks and SOPs, translates central programs into field-ready tools, leads Lean and continuous-improvement initiatives, analyzes systemic underperformance, develops time and motion standards, and maintains hospital protocol and procedure development. The role improves consistency and operational effectiveness without owning direct field execution.

Leads Mars Veterinary Health’s North America employment law function and serves as senior legal advisor to VCA leadership. Responsibilities include managing the employment law center of excellence, advising on restructurings, investigations, acquisitions, contracts, terminations, immigration, labor compliance, and multijurisdictional matters. The role also develops legal teams, processes, training, playbooks, metrics, stakeholder relationships, and outside counsel strategies while supporting business priorities and risk management.

Manage the central billing inbox, process invoices, reconcile vendor statements and freight invoices, maintain open-balance reports, and resolve discrepancies. Support vendor onboarding, invoice data validation, financial controls, system integration troubleshooting, and internal platform guidance. The role also identifies workflow bottlenecks and uses technology and AI tools to create scalable process efficiencies while collaborating with Finance, Operations, and vendors.

Manage, launch, optimize, analyze, and report on integrated paid media campaigns across display, Google, paid social, CTV, and programmatic channels. Responsibilities include audience targeting, budget allocation, performance tracking, client reporting, strategy meetings, and managing multiple complex accounts in a fast-paced advertising agency environment.

Own Eve’s go-to-market data models and semantic layer for governed metrics including pipeline, conversion, CAC, win rate, ARR, and bookings. Establish certification frameworks, modeling standards, documentation, alerting, and analytical application patterns across the organization. Partner with Sales, Marketing, Customer Success, and RevOps stakeholders, resolve conflicting metric definitions, enable AI-grounded data tools, review contributions, and mentor analytics engineers.

Own Eve’s data platform end to end, including ingestion, orchestration, incremental dbt models, Snowflake administration, Terraform infrastructure, observability, access controls, and pipeline reliability. Build schema-change detection, freshness SLAs, CI environments, and incident processes while managing performance and compute costs. Partner with analytics engineers and stakeholders to maintain trusted data for reporting and AI systems, using AI-assisted development and documenting platform standards.

Manage strategic client and agency relationships for programmatic advertising campaigns. Launch, optimize, and report on cross-channel campaigns; lead client status meetings; present performance insights; identify upsell opportunities with sales; collaborate with analytics and internal teams; and maintain high customer satisfaction.

Own paid media, email, landing page, SEO, analytics, and demand-generation campaigns for enterprise cybersecurity audiences. Build and optimize multichannel programs, conversion experiments, reporting, attribution, and AI-enabled marketing workflows. Collaborate with content, product marketing, design, operations, web, and SDR teams to improve qualified leads, pipeline contribution, efficiency, and campaign execution.

Lead the architecture and development of Sonar’s marketing technology infrastructure. Design scalable marketing data models, SQL and ETL pipelines, custom SFMC code, personalization logic, landing pages, and API integrations. Maintain data hygiene, platform security, privacy compliance, automation performance, deliverability, and system uptime. Partner with data, DevOps, and security teams while evaluating AI-driven marketing technologies and next-generation platforms.

Provides client service for litigation management and service-of-process inquiries through phone, email, Outlook, and Salesforce. Responsibilities include building client relationships, responding accurately and promptly to inquiries, processing and reviewing legal documents, researching documents, navigating multiple databases, and fulfilling internal customer requests. Success requires strong communication, organization, attention to detail, customer service, problem-solving, research, computer, and time-management skills.

Own replenishment, order writing, inventory forecasting, and open-to-buy planning for Furniture and Monitors. Manage dropship vendors, monitor availability and out-of-stocks, resolve fulfillment risks, and deliver sales and inventory recaps. Partner with Merchandising, Supply Chain, and Finance on assortment changes, new product introductions, and category health. The role requires advanced Excel, retail math, planning-system proficiency, strong vendor communication, and effective use of AI tools.

Implements and configures StrataJazz financial planning and performance management solutions for healthcare customers. Responsibilities include requirements gathering, financial modeling, reporting, workflow development, testing, customer training, project risk communication, and advising on finance and capital planning best practices. The role requires ERP finance experience, advanced Excel and SQL skills, healthcare finance or consulting expertise, and travel to customer locations.