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Coordinates IT support queues, triages and prioritizes service requests, monitors SLA response times, communicates with customers, escalates issues, maintains documentation, updates KPI dashboards, and analyzes Jira support data to improve service performance across studios.

Develop and maintain automated testing frameworks, test plans, and scripts for customer-facing applications. Review requirements, execute tests, track defects, monitor automation jobs, maintain CI pipelines, and report quality status to stakeholders. The role supports software reliability, usability, and player experience while collaborating with infrastructure, product, and distributed engineering teams.

Owns enterprise account relationships and sales processes for Verily’s life sciences and medtech clients. Responsibilities include developing customer relationships, identifying opportunities, presenting value propositions, negotiating contracts, collaborating with technical sales and delivery teams, gathering market feedback, and driving bookings and revenue growth.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Develops and executes corporate, executive, internal, media, and stakeholder communications programs. Leads employee communications, executive messaging, thought leadership, media relations, and reputation-building initiatives. Partners cross-functionally on product launches, clinical milestones, corporate programs, agency management, and compliant communications. Builds relationships with patient advocacy organizations, healthcare providers, and external stakeholders while translating complex healthcare and technology concepts into compelling narratives.

Owns and grows Carlyle HVAC/R customer accounts across the Eastern U.S. and Canada. Responsibilities include account planning, new business development, technical and consultative selling, pricing and quotation preparation, commercial negotiations, forecasting, customer issue resolution, cross-functional coordination, market intelligence, and customer presentations. The role requires approximately 35% domestic travel plus occasional international travel and serves as a primary commercial contact for assigned customers.

Manage and grow strategic Higher Education accounts across the Central US by leveraging relationships, market analysis, and procurement contracts. Develop and execute territory sales strategies, influence design standards, align solutions with customers' ESG and capital priorities, collaborate with local sales, service, and controls teams, and track opportunities in Salesforce. Regular travel within the territory required.

Leads enterprise B2B product marketing, owning positioning, messaging, portfolio narrative, go-to-market strategy, launches, sales enablement, and measurable outcomes. Advises executive leaders across marketing, product, and sales while building and developing a high-performing product marketing team. The role translates complex services and solutions into compelling value propositions, coordinates cross-functional execution, and uses customer, market, competitive, and field insights to refine strategy.

Processes customer orders, shipping releases, changes, quotations, reports, and inventory updates using AS400/Radius. Communicates with customers, sales, scheduling, manufacturing, graphics, and quality teams; handles complaints through resolution; supports vendor-managed inventory programs; verifies order and product information; and provides information needed for invoicing, artwork, shipping, and customer service. Infrequent business travel may be required.

Manages the site HR function and partners with leadership on employee relations, compliance, staffing, recruiting, compensation, benefits, payroll, leave administration, training, and workforce planning. Advises managers on policies, performance, conduct, organizational changes, and employment law. Oversees HR metrics, job descriptions, HRIS activities, and process improvements while supervising 1–2 direct reports and collaborating with HR teams across locations.

Generates qualified sales pipeline through outbound prospecting, cold calling, account research, opportunity nurturing, and creative follow-up. Partners with Account Executives to identify decision-makers, research accounts, and source new business. Maintains prospect data in Salesforce, meets monthly quotas, supports marketing campaigns, develops product knowledge, and builds strong relationships with prospects, customers, and internal sales teams.

Leads the strategic design, governance, administration, compliance, and continuous improvement of global employee benefits programs. Manages open enrollment, vendors, regulatory compliance, reporting, communications, wellness and leave programs, automation, and escalated issues. Oversees benefits operations across multiple countries and leads a team of benefits professionals while partnering with executives, brokers, and external providers.

Lead platform infrastructure reliability initiatives for a microservices-based cloud SaaS solution. Design scalable, automated, observable infrastructure; define platform roadmaps; guide engineering teams through design reviews; reduce operational toil; build monitoring and alerting; and participate in on-call incident response. The role uses AWS, Kubernetes on EKS, Istio, infrastructure-as-code, GitLab, Argo CD, and Datadog.

Provides strategic HR partnership to academic and administrative leaders, advising on performance management, workforce planning, talent development, organizational design, employee engagement, and compliance. Leads implementation of HR programs, change management, workforce initiatives, and organizational restructuring. Uses HR metrics and dashboards to identify trends and guide decisions, collaborates with HR centers of excellence and campus partners, and supports communications, policy improvement, retention, and inclusion efforts.

Leads financial strategy, budgeting, forecasting, modeling, reporting, and governance for the Provost’s Office and central fiscal units. Advises senior academic leaders, manages strategic funds and Workday Finance/HCM processes, oversees financial operations, ensures consistent reporting, and identifies emerging financial issues. Coordinates with Central Finance and institutional stakeholders while supporting operational improvements and decision-making.

Coordinates corporate services including procurement, mailroom, shipping and receiving, warehouse inventory, courier deliveries, facility events, vehicle maintenance, and kitchen supplies. Reviews invoices and budgets, supports records audits, manages surplus items, maintains inventory, and provides event logistics. The role also oversees shipping and receiving staffing, responds to warehouse emergencies, and ensures company vehicles remain properly registered, insured, and maintained.

Leads Frank & Eileen’s brand partnership strategy across founders, creators, influencers, cultural talent, collaborations, sponsorships, and events. Builds long-term relationships, identifies strategic opportunities, negotiates and executes partnerships, oversees creator and event agencies, and measures performance. Partners cross-functionally with marketing, creative, growth, retail, ecommerce, and product teams to increase cultural relevance, customer acquisition, brand awareness, and community engagement. Also develops and mentors a high-performing team.

Own LanceDB’s marketing operations systems, data, lead management, routing, scoring, attribution, campaign execution, event operations, and pipeline reporting. Build an open-source qualified lead program using product and community signals, maintain data hygiene and governance, support ABM infrastructure, and improve marketing workflows with AI and automation. This senior, hands-on role partners with Sales, RevOps, Product, Engineering, and company leadership to establish scalable marketing processes from the ground up.