Top Senior Customer Success Jobs in Dayton, OH

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Senior Customer Success Manager will manage customer relationships, ensuring they derive maximum value from HubSpot, while also guiding team practices and fostering collaboration across departments.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Manage client relationships and application metrics, drive account growth and upsell opportunities, ensure accurate reporting, act as liaison to engineering (manage Jira tickets), support pilots and software testing, educate clients, and attend occasional client meetings (up to 10% travel).

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.

Lead strategic enterprise customer relationships as a Senior Client Success Manager, advising executives, defining account strategy, driving adoption, retention (GRR/NRR), renewals, expansion, and mentoring CSMs while coordinating cross-functional initiatives to realize measurable business outcomes.