Top Senior Customer Success Jobs in Dayton, OH

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Leads post-sales delivery and customer success for strategic Microsoft customers. Builds customer and partner relationships, aligns Microsoft and partner resources to business priorities, drives cloud adoption and consumption, manages success plans and delivery programs, resolves blockers, tracks operational health, and communicates escalations. Translates customer needs into Azure, Modern Work, Dynamics, and cross-cloud solutions while coordinating stakeholders to achieve measurable business outcomes.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Own enterprise customer relationships from program launch through renewal. Lead onboarding, implementation, cohort launches, account cadences, business reviews, issue resolution, program health monitoring, renewals, and expansion opportunities. Coordinate cross-functionally with Product, Admissions, Program Success, Finance, and Learning teams while reporting outcomes such as completion, placement, and NPS. Build scalable processes and represent client needs internally.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, expansion, adoption, and measurable business outcomes. Lead executive business reviews, identify churn risks, execute upsell and cross-sell strategies, troubleshoot integrations, resolve issues independently, and maintain rigorous process and SLA adherence using Salesforce and Gainsight.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.

Own a portfolio of healthcare accounts, driving product adoption, utilization, satisfaction, and retention. Build stakeholder relationships, lead adoption initiatives, analyze account health, conduct business reviews, and coordinate technical issue resolution across customer and internal teams. Support implementations, go-lives, renewals, and expansion opportunities while providing training, gathering customer feedback, and translating healthcare imaging interoperability concepts into customer value.

Own technical adoption and customer relationships across complex enterprise accounts. Partner with Customer Success Managers to onboard customers, drive platform value, provide training, resolve technical issues, and support renewals and expansion. Guide customers in adopting AI-driven penetration testing, interpreting validated exposures and attack chains, and integrating findings into security and compliance programs. Represent customer feedback internally, mentor colleagues, and influence Product and Engineering roadmaps.

Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

Serves as a strategic advisor to Cengage customers, building relationships, driving product adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analysis, technical explanation, and prioritization skills. Travel by air and car is required 20–30% of the time.

Lead the Mid Market Customer Success organization, including managers of Mid Market and Digital CSM teams. Set segmented high-touch and tech-touch strategies, own renewal and expansion outcomes, develop success programs, monitor customer health, and represent customer needs internally. Partner with Sales, Renewals, Product, Engineering, and Support while serving as an escalation point and scaling high-performing global teams.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Manage 10–20 strategic healthcare customers, build executive relationships, conduct business reviews, demonstrate ROI, improve product adoption, reduce churn, and drive renewals, upsells, and cross-sells. Develop three-year customer growth strategies, coordinate internal teams, provide consultative guidance, gather market intelligence, secure customer references, and communicate account health and expansion opportunities to leadership.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.