Top Customer Success Jobs

Serve as trusted advisor overseeing implementation and adoption of technology solutions. Manage client relationships, stakeholder communication, issue tracking, status reporting, and cross-functional coordination to ensure successful delivery and client value realization.

Own post-sale customer lifecycle with OEM and supplier engineering teams: drive adoption, retention, expansion, benchmarking insights, technical enablement, renewals, and cross-functional escalation to ensure program success.

Own onboarding, migration, and expansion for early customers. Build workflows, automations, and integrations in-product, drive adoption across teams, revive underused accounts, and grow usage-driven revenue while partnering with sales, product, and engineering to scale the customer success function.

Manage post-sale client relationships for SMB through Enterprise real estate accounts: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, identify expansion, deliver consultative engagements, and liaise with Product, Engineering, and Sales.

Own post-sale relationships for SMB to Enterprise real estate clients: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, and identify expansions. Deliver consultative engagements, train users, capture product feedback for Product/Engineering, and partner with Sales on upsell and retention strategies.

Partner with a portfolio of creators as a strategic advisor: build relationships, develop personalized growth strategies, coach adoption of products/opportunities, analyze performance data into actionable recommendations, and drive retention, engagement, and revenue while advocating creator needs to Product, Marketing, and Brand teams.

Own and grow client relationships, identify upsell and cross-sell opportunities using data, design and execute account plans, manage pipeline and forecasts, collaborate with internal teams, negotiate and close deals, track performance, resolve issues, and bring industry best practices to clients to drive revenue and satisfaction.

Own member engagement and retention for ~125-150 members: onboard new members, run follow-ups, identify and intervene with at-risk members, facilitate group sessions and events, track onboarding and retention KPIs, and use Asana, Airtable, and Google Suite to maintain records and support team coordination.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

As a Partner Success Principal, you'll build relationships with partners, provide strategic guidance, and enhance service performance to drive revenue growth.

Lead end-to-end post-sales customer success for vCluster: onboard customers, build success plans, drive adoption, articulate business value, run executive reviews, design deployment architectures, and own renewals and expansion while advocating customer needs to Product and Engineering.

The Client Success Associate focuses on understanding client priorities, demonstrating Gartner products, and ensuring client engagement and satisfaction, contributing to growth and success.

Lead APAC Risk Intelligence Customer Success to drive retention, product adoption, and voice-of-customer into global product teams. Build and coach a regional team, align customer success with commercial objectives, develop retention and mitigation strategies across markets, and use data to improve lifecycle and operational efficiency.

Own a book of customers end-to-end to drive measurable business outcomes (NRR, renewals, expansion). Build, deploy, and maintain AI-powered agents and automations for customers, connect feedback sources, run data-driven executive reviews, forecast renewals, and drive upsell. Act as customer advocate to influence product and engineering priorities.

Lead a global team of high-touch Customer Success Managers for commercial accounts to drive adoption, retention, and expansion. Own regional performance metrics, serve as executive escalation for key accounts, co-lead executive business reviews, analyze usage and health data to surface expansion and churn risks, and align cross-functional teams (Sales, Product, Professional Services) to deliver measurable ROI and value.

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Own and grow a portfolio of 10-15 high-ACV strategic accounts. Drive deployment, retention, expansion, and adoption; build the AM function, churn-early-warning systems, handoff processes, playbooks, and cross-sell motions while partnering with sales and product.

The Customer Success Consultant will maintain customer satisfaction, assist with messaging campaigns, train users on the Signal Vine platform, and manage various customer support tasks.

The role involves interacting with customers for inquiries, processing new business applications, managing after-sales services, handling payments, and providing office administration support as part of customer success operations.

The Customer Success Lead will build relationships with midmarket customers, onboard them, ensure engagement, gather feedback, and identify upsell opportunities.

The Customer Success Manager drives customer engagement, retention, and value realization from Elsevier's products while collaborating with cross-functional teams to ensure seamless experiences and identify growth opportunities.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.