Client Support Specialist

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

LOCATION: Work onsite in Las Vegas. NV
WORK TYPE: Hybrid remote and onsite (3 days office, 2 days remote)

Who We Are:
Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news media, consumer platforms and sports betting operators with a best-in-class range of solutions to help grow their business. As the trusted partner of organizations like the NBA, NHL, MLB, NASCAR, UEFA, FIFA, Bundesliga, ICC and ITF, Sportradar covers close to a million events annually across all major sports. With deep industry relationships and expertise, Sportradar is not just redefining the sports fan experience, it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.

The Challenge:

As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships. This role requires a blend of technical proficiency and passion for sports, ensuring that every interaction enhances our clients' experience. If you're a sports enthusiast looking to kickstart your career in a dynamic, technology-driven environment, we want to hear from you!

Your Profile:

• Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.

• Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice.

• Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.

• Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.

• Perform additional tasks and projects as directed by management.

Qualifications:

• Strong verbal and written communication skills.

• Proven experience in customer support or a similar client-facing role.

• High level of customer empathy and the ability to engage with diverse personality types.

• Effective multitasking and time management capabilities.

• Keen attention to detail and strong problem-solving skills.

• Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.

• Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.

Key Competencies:

• Customer Service Excellence

• Empathy and Active Listening

• Effective Communication

• Troubleshooting and Technical Skills

Work Schedule:

• Shift hours: 8:00 AM - 5:00 PM, or between 1:00 PM – 11:00 PM PST
• Days: 7 days a week availability
• Schedule provided one month in advance

Pay Range: $$21.63 hourly

Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Why Join Us?

At Sportradar, you’ll join a community of passionate sports fans and technology enthusiasts dedicated to transforming how the sports world engages with data. Your role will enable you to combine your love for sports with a career in technology-driven customer support, offering opportunities for growth and advancement.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!