Outreach and Engagement Specialist

Posted 7 Days Ago
Hiring Remotely in USA
Remote
40K-50K Annually
Entry level
Marketing Tech • Analytics
The Role
The Outreach and Engagement Specialist will educate and enroll cancer patients into Colla Health’s behavioral health services through calls and digital outreach. This role involves managing patient inquiries, documenting interactions, and collaborating with healthcare providers to ensure patient support and care.
Summary Generated by Built In

This role is with Colla Health, one of Menlo Labs' portfolio companies.


About Colla Health

 

We help people with cancer improve their quality of life by providing behavioral healthcare to the 17 million cancer patients in the US as an extension of their medical treatment.

 

One out of every three cancer patients has a diagnosed mental health condition but only 25% of them receive treatment for their mental health challenges, exacerbating quality of life, worsening health outcomes, and increasing their total cost of care to the system. We are on a mission to provide relevant, accessible behavioral health at the point of care that is embedded within a patient’s oncology practice. We are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life.

 

We are building a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Our first offering will deploy virtual mental health services using Collaborative Care, an evidence-based behavioral health care model. We will scale this virtual care model using technology, and build the foundations to drive outcomes focused on value-based care.


Role Overview


As an Outreach and Engagement Specialist, you will be the frontline ambassador for Colla Health, educating and enrolling patients into our services. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone.


By joining Colla Health, you will get in on the ground floor of a fast-moving, mission-driven startup where you will have a profound impact on the patients we serve and the teammates you work with. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment of empowerment, development, and collaboration. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Core Responsibilities

  • Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
  • Manage inbound calls from potential patients
  • Achieve member enrollment goals as driven by company KPIs
  • Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
  • Document all interactions and maintain timely, accurate records of patient outreach activities
  • Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Who You Are

  • Outcome-driven, with high empathy and customer service orientation
  • Experienced with remote work, U.S-based, with availability Monday - Friday 10am - 6pm PST (time zone preferred)
  • Passionate about expanding behavioral health access to patients in need
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Creative, action-oriented, and someone who enjoys a fast-pace, evolving environment 

Compensation and Benefits

  • Salary of $40,000 - $50,000 / year, depending on experience
  • Performance bonus-eligible
  • Competitive healthcare benefits
  • Generous and flexible vacation policy
  • Access to world-class startup platform
The Company
HQ: Menlo Park, CA
76 Employees
On-site Workplace
Year Founded: 1976

What We Do

Menlo Ventures provides capital for seed through growth technology companies in the consumer and enterprise sectors. For decades, the firm’s market-driven research analysis has led to the identification of and successful exits in innovative technology markets. Notable research areas of investment include Mobile (Siri, Uber, TeleNav), Enterprise Storage (3PAR, Spinnaker Networks, Coraid), Communications (Acme Packet, Cavium Networks), and Consumer (Fab, Tumblr, Carbonite, Roku). Founded in 1976, Menlo’s portfolio includes 70 public companies and more than 100 mergers and acquisitions. Throughout the firm's history, Menlo’s deep network of portfolio entrepreneurs, angels and advisors are a key resource made available to all of our family of investments. Menlo Ventures has $4 billion under management and is currently investing Menlo Ventures XIV, a $450 million fund. For more information, visit www.menlovc.com.

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