The next chapter of our growth story needs YOU!
At Go1, we've grown from humble beginnings into the world's largest aggregator of educational content, but we do it with heart and play as one team. We give organizations and their employees access to the largest curated e-learning library on the planet, empowering millions of people to unlock their positive potential. Endlessly curious, collaborative, and inspired by life-long learning, we may come from different backgrounds, but we share the same vision: to reach a billion learners as we unlock positive potential through a love of learning. Our success is owed to our people. Every win… every idea… every extra mile. They've made us who we are. And there's so much still to do – so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.
The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the US market. This role involves ensuring customer satisfaction, maximizing the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.
Why You'll Love This Role:
- Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts.
- Execute successful implementations and deployment of the Go1 content solution across our accounts in partnership with our Onboarding, Content, and Customer Experience teams
- Develop deep, multi-threaded relationships with decision-makers at your customer's organization
- Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth
- Collaborate with product, design, and engineering teams to provide informed recommendations for Go1s product roadmap that enhance the customer experience
- Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1
- Contribute to the strategy of the team - you will be expected to create a strategy around new processes/ideas
- Can confidently and persuasively tell a compelling story and own the room
- Strong analytical skills and the ability to develop and run long-term account plans
- Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture
- Maintaining a very clear view of current quarter and future quarter opportunities and forecast
Why You're a Great Fit:
- At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)
- Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
- You love diving into customer data and uncovering trends and insights that lead to further engagement with the Go1 product.
- Reliable and considerate teammate who values diverse perspectives while confidently advocating for your convictions.
- Leverage your experience in client success planning, utilizing discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.
At Go1, your base pay is one part of your total compensation package. This role pays between $80,000 and $87,000 your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the quarterly bonus plan and employee stock options. Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.
#LI-AR1, #LI-remote
Perks and Benefits
What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:
- Competitive incentive plan in addition to salary
- Employee Stock Option Plan
- Insurance benefits with generous premium coverage
- Flexible approach to work
- Monthly work from home or transport reimbursement
- One time work from home office set up budget
- Unlimited access to the Go1 Learning Hub, and mentorship program
- Professional development fund
- Volunteer leave to give back to the community
- PTO + Wellbeing days
- Flexible public holidays - take the days off that are important to you, swap out the ones that are not
- Family planning & parental leave, plus support for parents returning to work
- Wellness initiatives and an Employee Assistance Program
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
What We Do
Go1 is the world's learning & development content expert. Go1 curates content from top learning providers to deliver high-quality education and training across a world-leading range of industries and topics. Through Go1’s open platform, organisations can offer their employees the skills and training that are relevant for them, in the formats that suit them best – all in a single solution
