Top Customer Success Jobs

Manage the full partner lifecycle with a focus on high-volume onboarding (40–50 accounts/month) and fast implementations. Map requirements, run projects, coordinate data migrations, and build partner profiles. Post-onboarding, run QBRs, drive SaaS adoption and monetization, reduce churn, and collaborate cross-functionally to improve partner retention and value.

Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

Manage a portfolio of mid-market customers: lead onboarding, implementation, adoption, renewals, and expansion. Build relationships with engineering/product leaders, monitor customer health, run outcome-focused check-ins, collect feedback to influence product, and define scalable success processes.

Own the full customer lifecycle for B2B freight customers: run pilots and implementations, drive adoption and renewals, collaborate with engineering on integrations, build 0-to-1 CS processes and documentation, and deliver customer education to maximize value from voice-agent platform.

Lead enterprise customer success across the Americas, build and scale teams and playbooks, own NRR, adoption, renewals and expansion, engage C-suite legal stakeholders, and translate customer insights into product and GTM improvements.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Partner with Product and GTM teams to support a new product launch by driving client engagement, onboarding, training, account activation, demos, documentation, and SLA compliance while improving processes and ensuring regulatory and data security adherence.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Serve as primary business liaison for assigned MSP clients, manage SLAs and contracts, drive client retention and account growth, lead service reviews and strategic planning, coordinate escalations and service improvement, and promote technology adoption through cross-functional collaboration.

Manage post-sales client relationships to drive retention, renewals, and upsell revenue. Deliver onboarding and tailored training for YuJa SaaS products, negotiate renewals and contract changes, provide technical support, monitor account health, prepare quotes for upgrades, and communicate progress to clients and stakeholders to ensure value realization and growth.

Own and resolve complex, high-value VIP customer issues end-to-end, conduct deep-dive investigations into transactions and access problems, coordinate with OTC, Engineering, and Finance, supervise and coach contractor support agents during US hours, and report VIP issue trends to drive continuous improvement.

Join Emerald's Rotational Associate Development Program to support international exhibitors through onboarding, onboarding logistics, and customer success. Rotate quarterly through Sales, Operations, Marketing, and Buyer/Attendee Acquisition to develop commercial skills, manage exhibitor communications and assets, coordinate pavilions and visas, and support international buyer engagement and matchmaking.

Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.

Manage and grow key accounts by building relationships, driving successful product implementations, ensuring retention and renewals, coordinating cross-functional teams, and using data to monitor customer health and support strategic account decisions.

Lead and scale the customer success function for an enterprise B2B SaaS company. Own net revenue retention, adoption, expansion, and strategic accounts while coaching CSMs, defining playbooks, health scoring, and cross-functional processes. Influence product roadmap and report retention/expansion metrics to leadership.

Partner with customers from pre-sales to post-implementation to design scalable analytics, data governance, and instrumentation. Drive ROI, data health, adoption, and change management while coordinating engineering, product, and stakeholders to optimize Mixpanel deployments and business outcomes.

The Customer Success Manager at Azul ensures optimal customer experiences through onboarding, regular communication, revenue growth strategies, and managing renewals while advocating for customer needs.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Own assigned customer accounts to drive adoption, satisfaction, and delivery. Analyze data, gather user insights, define product requirements, support releases, create documentation, manage escalations, and collaborate with product and engineering to improve product functionality and KPIs.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Manage end-to-end client onboarding, lead meetings and creative coordination, ensure tracking/connectivity across ad platforms, produce reports, recommend process improvements, and drive client retention through exceptional service and cross-team collaboration.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Manage Microsoft-focused customer onboarding, adoption, and retention. Serve as SME for Microsoft and Cisco platforms, analyze consumption reports, run success reviews, coordinate internal teams for delivery, drive renewals/growth, and maintain ongoing customer communication and relationship management.

Support post-sale customer adoption and onboarding of Symphony's platform. Deliver standard demos and training, coordinate deployment and engagement activities, track adoption metrics, maintain customer resources, collaborate cross-functionally to resolve issues, and build product and industry expertise to drive value.

Lead client relationships and implementation for an assigned portfolio, acting as Trusted Advisor. Develop onboarding and implementation plans, mitigate risks, drive client training, forecast account metrics, build executive presentations, facilitate leadership alignment, and promote retention and growth through best practices and cross-functional team leadership.