Top Customer Success Jobs

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Own enterprise relationships with VP/C-level stakeholders to drive adoption, ROI, and Net Revenue Retention for an AI-powered growth intelligence platform. Translate technical capabilities to business outcomes, lead onboarding through expansion, orchestrate success plans and roadmaps, surface product gaps, and co-develop client growth strategies with Sales, Product, and Delivery.

Own post-sale customer journey for Employee Benefits agencies: onboard, drive adoption, maintain relationships, manage retention and expansion, translate feedback into product insights, and build scalable onboarding and training materials.

Serve as primary client contact to build relationships, retain and grow revenue through strategic marketing plans. Analyze paid media and SEO performance (Microsoft Ads, Google Ads, LSA, GA4), deliver recommendations, collaborate cross-functionally, mentor coordinators, and drive upsells and referrals.

Senior leader responsible for strategy, scale, and performance of Customer Success. Drive adoption, retention, expansion, health scoring, NPS/CSAT programs, org design, KPIs, CS technology, cross-functional alignment, and executive reporting to maximize NRR/GRR and customer outcomes.

Own and manage post-implementation customer accounts as a trusted technical advisor. Proactively resolve issues, manage tickets and SLAs, document customer configurations, align internal teams, identify product improvements and revenue opportunities, and mentor teammates to strengthen long-term customer relationships.

Lead and grow a team of high-touch Customer Success Managers for West and Central regions. Build playbooks, processes, and automations; own territory planning; drive operational excellence using data; recruit and develop talent; partner with Sales, Product, and Support to ensure seamless customer journeys and long-term enterprise value realization.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Own the end-to-end launch lifecycle for new nurse practitioner practices: guide EHR and scheduling setup, activate ZocDoc, coordinate credentialing/billing/operations, troubleshoot go-live issues, manage a rolling pipeline of launches, refine playbooks, coach new providers on practice-building, and report launch metrics.

Act as a technical advisor to help customers deploy, integrate, troubleshoot, and scale Sprig. Lead technical onboarding and implementations, run demos and solution consultations, collaborate with Product and Engineering to resolve issues and improve documentation, recommend best practices, and support expansions alongside Sales and Customer Success.

Manage renewals and upsells for existing clients, schedule services using Acumatica and Assignar, generate renewal proposals, manage a $1–2M book of business, ensure revenue and profitability targets, maintain high customer satisfaction, collaborate with operations and business development, and track sales activity.

Manage client relationships and daily customer service operations for LED lighting customers. Resolve escalations, oversee and train service reps, collaborate with sales, logistics and internal teams, produce executive reports and quarterly business reviews, and manage a client portfolio to improve satisfaction and retention.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Own onboarding and support for SMB and mid-market customers: run demos and training, deploy live, monitor account health, troubleshoot and escalate technical issues, manage inbound support, document feedback, build relationships, track onboarding metrics, and collaborate with sales on handoffs and upsells.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

The Technical Customer Success Engineer manages customer relationships post-sale, implements Macroscope, supports users, and gathers insights to enhance the product's future. They ensure a smooth onboarding experience for engineering teams and serve as the main point of contact for technical issues.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

The role involves managing client relationships and ensuring customer satisfaction. It requires leading customer success initiatives to drive retention and growth.

The Technical Customer Success Manager at Dreamdata will enhance customer success journeys, focusing on product adoption and providing strategic advice while leveraging technical skills and MarTech expertise.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

As a Technical Customer Success Manager, you'll ensure customer success through onboarding and platform adoption, collaborating with internal teams to drive product use and satisfaction.

The Customer Success Manager leads client implementations, trains users, supports client inquiries, troubleshooting issues, and drives product improvements based on client feedback.

You will manage a portfolio of accounts, working with marketing teams to optimize data usage, identify expansion opportunities, and facilitate onboarding and product fluency for eCommerce brands.