Top Customer Success Jobs
The Payments and Risk Specialist manages disputes, chargebacks, and payment-related queries while ensuring compliance with payment regulations. They analyze transaction data for fraud detection and optimize payment processes in collaboration with internal teams, enhancing payment functionality and reducing risk exposure.
This role involves leading customer care and technical support operations, ensuring high customer satisfaction by overseeing support systems, resolving issues, managing escalations, providing training, and collaborating with cross-functional teams. The director will enhance and develop a robust support system while maintaining compliance with quality management standards.
The VP, Partner Success will lead customer support, account management, and onboarding and develop strategies to enhance customer experience and retention at Campspot. Responsibilities include mentoring teams, monitoring feedback, and driving engagement to achieve revenue growth and market expansion.
As a Customer Experience Specialist, you'll onboard customers, manage multiple projects, coordinate service upgrades, and advocate for customer needs. You'll ensure communication across teams, implement retention strategies, and maintain organized customer data, while analyzing feedback to enhance the customer experience.
The Portfolio Specialist manages a $3M portfolio of up to 4,000 business customers, making over 50 contact daily. Responsibilities include reviewing delinquent accounts, coordinating with other departments, responding to payment inquiries, and maintaining customer interaction records.
As a Customer Success Manager at Trainual, you'll manage a collective book of business alongside other CSMs, driving customer success through strategic plans and proactive engagement. You'll focus on generating positive net revenue retention by monitoring client usage, identifying upsell opportunities, and advocating for customers' needs within the organization.
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A Cisco Customer Success Manager at AHEAD supports strategic customer relationships, ensures adoption and consumption of Cisco solutions, drives account growth, and handles event remediation. Responsibilities also include measuring business impact, identifying renewal opportunities, and utilizing Cisco's CX Tools.
The Account Director, Client Experience will oversee corporate communications projects, providing expert counsel in areas like executive visibility and media relations. Responsibilities include maintaining client relationships, leading cross-functional teams, developing communication plans, mentoring junior staff, and contributing to agency growth while demonstrating financial acumen.
The Senior Customer Success Manager at People.ai acts as a trusted advisor for enterprise and mid-market customers, overseeing account planning and success strategies. The role focuses on driving customer adoption by identifying expansion opportunities and ensuring measurable outcomes. Key responsibilities include maintaining relationships, executing engagement strategies, and collaborating with internal teams to optimize customer success and retention.
Mid-Market Customer Success Manager responsible for managing a portfolio of clients, driving business outcomes, and ensuring customer satisfaction. Collaborate with cross-functional teams, develop success plans, and lead high-impact projects to maximize ROI and customer retention. Develop relationships with senior stakeholders and contribute to product improvements and operational processes.
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